Project Challenges: Suncoast Hospice, now a member of Empath Health, an integrated network of care, came to MetTel with a unique set of challenges. Suncoast needed to get their field workforce off of 1,000+ BlackBerry devices linked to a BlackBerry Enterprise Server (BES) and onto 4G LTE Android devices. With safety as a priority, Suncoast also sought to eliminate the service interruption common with their existing carrier, while ensuring a secure and compliant solution. Suncoast had a short period of time to deploy a new mobile solution. Suncoast’s Concerns: Security – no full-featured Mobile Device Management (MDM) in place Required HIPAA Compliance Insufficient and unreliable coverage from the existing carrier Room for cost improvement Better customer care desired Poor local representation and support Sufficient time needed for mobile technology upgrade MetTel’s Solutions: Decommissioning the BES server, MetTel upgraded Suncoast’s devices to an Android 4G LTE fleet while building a secured mobile environment. With MDM now in place, MetTel trained and structured a support team for the deployment with a 24/7 dedicated help-desk and on-site assistance. To address coverage gaps linked to reliability, MetTel installed network enhancers in buildings, eliminating service disruption. The conversion process was completed within 60 days, and Suncoast had a new plan optimized to achieve savings with superior AT&T backed service. Security – MDM environment built HIPAA Compliant solutions implemented Coverage improved with AT&T service, and in-building network enhancers Plan optimized to achieve savings Blackberry devices swapped for Android 4G LTE fleet 24/7 dedicated help-desk and VIP Support On-site personnel positioned Total conversion completed successfully within 60 days Conclusion: MetTel has built a brand revolving around customization and unique requirements. In dealing with clients coming from a diverse set of industries, MetTel’s strength is in adjusting and adapting at a rapid pace. Suncoast posed a unique set of challenges to meet timeline and security demands. MetTel managed to deploy AT&T end-user devices and Mobile Device Management to ensure compliance and security. MetTel successfully addressed Suncoast’s immediate needs while laying a foundation for future rollouts and product deployments. With additional benefits such as savings, improved coverage, enhanced security and superior customer care, MetTel has quickly become the one-stop-shop for Suncoast’s communication needs.