MetTel offers a best-in-class client care platform, providing unsurpassed levels of Telecom Support to our customers.  MetTel’s clients are guaranteed 24/7x365 coverage, ensuring prompt issue resolution.  As a single-point-of-contact for all services and requests, MetTel’s dedicated client representatives are closely familiar with the customers’ processes and procedures.  The personalized care approach allows our clients to simplify the task of managing multiple Telecom Services... Read More

Online Platform Providing Real Time Information

In addition to continuous coverage, MetTel offers a comprehensive online portal, equipping out clients with ability to submit and monitor tickets online in a real time environment.  MetTel’s EDI bonding with the underlying carriers allows us to capture the latest status of an issue or a request being processed.  The portal also includes the status of any ongoing migrations and new service installations.  Users can assess MetTel’s performance using historic information available on the MetOne site.

Customized Processes Every Step of the Way

We understand that client requirements for implementing telecommunications solutions vary from business to business.  MetTel’s team of highly trained telecom engineers and project managers design migration plans around each client’s functional requirements, minimizing potential interruptions to service.  As part of MetTel’s commitment to exceptional client service, we consistently measure the performance of the services we deliver and our personnel.  We value customer feedback and take immediate steps to make any necessary adjustments.