MetTel to Deliver “Texting” Enterprise Apps for Real-Time Customer Engagement

May 25, 2017

New York, May 25, 2017 – MetTel, a global communications solution provider, today announced a strategic partnership with Telestax, a Restcomm technology company, to deploy a Communications Platform as a Service (CPaaS) environment for use with MetTel’s global network.

This new environment will allow developers and clients in MetTel Customer Innovation Labs to easily create communications applications and services that leverage real-time embedded voice, video and messaging to help companies better engage the growing number of customers seeking instant interaction.

A study performed by IPitimi, a popular call center application provider and Restcomm developer, found SMS-enabling their customers’ voice-based product improved their sales closure rates from 9 percent to 37 percent. The communication method of choice today is text over voice. The market for the Web Real time Communications Market (WebRTC) is estimated to grow to $4.5 billion by 2020, as projected by MarketsandMarkets.

“MetTel prides itself on quickly delivering solutions to customers’ communication problems. In this case we’ve added the most open, extensible technology platform to give our lab teams more versatility in recommending and writing new real-time apps on the fly,” said Ed Fox, VP of Network Services and chief of MetTel Labs. “Our teams collaborate with customers to solve their everyday challenges and help them quickly capitalize on emerging opportunities for productivity, efficiency, innovation and engagement.”

Companies focused on introducing simplicity of communication with their clients can benefit from an increase in touch points to connect them directly with their customers. In fact, by making the communications platform programmable, enterprise IT departments can build their own applications for use by their internal clients or their end-customers. They can also API-enable legacy applications to contribute to the communications experience.

For example, a clothing retailer could buy or build an application that allows its customers to virtually try on clothes and chat with a fashion representative for advice within the application and complete the purchase via multiple payment options. In another scenario, an auto parts distributor could build an application that supports multimedia messaging with remote mechanics who are looking for certain parts to more accurately fulfill an order in real-time via the mechanic’s cell phone.

The recently established MetTel Customer Innovation Labs will further develop and refine these tools. The resulting cloud-based services and applications will join MetTel’s product portfolio under the MetTel Hosted and MetTel Connect product lines. The company’s portfolio also includes MetTel Analytics MetTel Consult, MetTel HelpDesk and MetTel Mobility.

Another key benefit for MetTel customers will be the ability to leverage the intellectual capital provided by an open source community of more than 10,000 independent Restcomm developers, including many from global innovation leaders.

A reflection of MetTel’s award-winning commitment to customer service, the MetTel Customer Innovation Labs evolved from groups of researchers and developers working to help solve specific customer problems or extend MetTel capabilities at a customer’s request. MetTel Innovation Labs span three facilities in New York City, the former Bell Labs site in Holmdel, New Jersey and in Salt Lake City, Utah.

In addition to today’s news from MetTel, Telestax announced this week its RestcommONE Marketplace™ powered by their proven CPaaS enablement platform, RestcommONE™. The RestcommONE™ Platform blends traditional telecommunications with new enterprise applications to create and deliver real-time communications business solutions that scale.

About MetTel
MetTel is a leading global provider of integrated digital communications solutions for enterprise customers. By converging all communications over a proprietary network, MetTel enables enterprise companies to easily deploy and manage technology-driven voice, data, wireless and cloud solutions worldwide. MetTel’s comprehensive portfolio of customer solutions boosts enterprise productivity, reduces costs and simplifies operations. Combining customized and managed communication solutions with a powerful platform of cloud-based software, the company’s MetTel Portal® enables customers to manage their inventory, usage, spend and repairs from one simple, user friendly interface. For more information visit www.mettel.net, follow us on Twitter (@OneMetTel) and on LinkedIn, or call us directly at 877.963.8663.   MetTel. Connect Smarter.™

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