Financial services firm to capitalize on surges in investor interest through network performance improvements
NEW YORK, January 12, 2017 – MetTel, a leading communications solutions provider for enterprises and businesses, today announced that financial services firm Wunderlich has accelerated its ability to respond to investor interest in stock market shifts through MetTel’s software-defined wide area network (SD-WAN) solution.
Wunderlich’s improved speed and connectivity allows the firm to make financial decisions for customers in real-time, which means increased profits and positive customer experience. Additionally, switching to MetTel has saved the company more than $35,000 in upfront costs and over $12,000 annually on IT infrastructure spend.
For the past 20 years, Wunderlich has provided a broad offering of wealth management, equity research and investment banking services to individuals, corporations and institutions. In that time, the company’s growth has experienced bursts of acceleration and currently the company is opening new sales and investment banking offices in targeted cities across the U.S. With this growth, and as a 24/7 operation, the company needed to implement reliable and consistent communications solutions.
“The financial industry is one where being able to operate with zero downtime is crucial. Having the ability to put a router, a switch, and the phones in place means the difference between thousands and millions of dollars made for clients,” said Ed Fox, Vice President of Network Services, MetTel. “Our SD-WAN solution gives customers like Wunderlich the ability to be connected to timely news and important information that directly impacts their customers from a fiduciary perspective. The flexibility with the system allows Wunderlich to have all its IT infrastructure needs in place within 72 hours. Given Wunderlich’s commitment to its customers, being immediately available for questions and concerns is a top priority.”
Wunderlich was previously on a TTL system and had to install phones through Nortel at each office site as well as pay for the switch, phones, and also to have an engineer come in to install the system. Facing a lack of responsive, cost-effective telecommunications support, Wunderlich was looking for faster and more integrated operations at its newly opened offices. To further complicate matters, Wunderlich offices are in over 30 cities nationally, with phone systems split between four carriers and broadband spread among six carriers.
Wunderlich turned to MetTel and the company’s SD-WAN solution which was up and running in time to capture the market opportunity created by the surprising federal election outcome, which sent the Dow Jones Industrial Average and S&P 500 to record highs. This resulted in Wunderlich realizing a significant increase in customer service and responsiveness due to improved network performance enabled by increased bandwidth that SD-WAN affords.
With SD-WAN’s increased functionality, reliable backup circuits, and a set-up time of less than a week, Wunderlich’s IT team now doesn’t have to worry about downtime or dropped calls interfering with their ability to solve customer issues. The new SD-WAN network helps Wunderlich move at the speed of today’s market while ensuring accelerated responsiveness for years to come.
MetTel will integrate different local exchange carriers (LECs) in its network and manage the singular customer relationship. MetTel’s strong relations with all Tier 1 carriers will provide Wunderlich with the best circuits and features of each carrier to deliver one seamless coverage experience for Wunderlich’s busy brokers.
For more information on MetTel’s SD-WAN solutions please visit mettel.net/solutions/.
MetTel is a leading global provider of customized, integrated and managed communications solutions for enterprise customers. By converging all communications over a proprietary network, MetTel enables enterprise companies to easily deploy and manage technology-driven voice, data, wireless and cloud solutions globally. With one of the most comprehensive offerings, the highest quality customer care and project management and the ability to help manage, maintain and secure your communications needs, our portfolio of customer-centric solutions boosts enterprise productivity, reduces costs and simplifies operations. Combining customized and managed communication solutions with a powerful platform of cloud-based software, the company’s MetTel Portal® enables customers to manage their inventory, usage, spend and repairs from one simple, user friendly interface. MetTel was founded in 1996 and is headquartered in New York City. For more information visit mettel.net, follow us on Twitter (@OneMetTel) and on LinkedIn, or call us directly at 877.963.8663.
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