As one of the most forward-thinking cities in the nation, Phoenix was among the first to adopt smart city technologies. It partnered with MetTel to provide its fleet management and mobile workforce solutions as part of the smart city case study.
Because of its rapid growth in the past decade, the City of Phoenix realized that it had to become more efficient in how it offers and delivers citywide services within its Public Works and Water Departments. City leaders’ goals for digital transformation included automating proof of service, inspections, and record keeping. Their digitization goals expanded beyond the efficiency of automated administration and paperwork; they also wanted to revolutionize how services were delivered. They needed a solution for smart route planning and dispatching that would better ensure the safety of its drivers and vehicles.
MetTel delivered a complete, managed-service program to the City of Phoenix to address the city’s digital transformation needs. This included vendor consultation, all packaging and purchasing of systems and devices, installation consultation, deployment training and staff support within the Public Works and Water Departments. In addition to providing Fleet Management platforms to increase route and fuel efficiency in city-owned vehicles, MetTel provided Phoenix’s drivers with rugged tablets, each loaded with MetTel’s exclusive IoT Single SIM, so the drivers always have the strongest connection as they moved about the city limits.