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Ryan Aschauer, CIO of Floor Coverings International, discusses how FCI utilizes MetTel’s AI Chat Bot solution to engage with their current and prospective customer base and support their franchisee network of over 150 franchises across the United States, all while maintaining 6-7 times the average growth rate of the flooring industry. Two of FCI’s goals with the rollout of MetTel’s AI Chat Bot were to improve customer experience and provide a significant ROI for their individual franchisees. The rollout of MetTel’s AI Chat Bot quickly—almost overnight—transformed from a tool in the pilot phase to a tool that was generating 12% of all in-home scheduled appointments for Floor Coverings International.