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Lori Thomas, MetTel’s SVP of Strategic Engagement and Transformation, kicks off MetTel’s Innovation Summit 2020 by discussing how regardless of industry or vertical, all businesses need to evolve into technology companies. As digital transformation is being adopted by more businesses every year, a divide has been created between the “haves” and the “have nots.” Lori explains that the businesses who have welcomed and adopted digital transformation within their core business functions have a competitive edge and will become a game changer for managers, employees, citizens and customers.