This datasheet reveals the new era of contact center performance optimization, and how MetTel is leading the way in revolutionizing contact centers. By leveraging the cloud, and having innovative infrastructure architectures and “Big Data” technologies, MetTel’s Cloud Contact Center provides real-time visibility, analytics and on-demand control of contact center operations across channels and sites. Our Center is a Software-as-a-Service (SaaS) solution that creates a single, global queue in the cloud, which routes omni-channel customer interactions to one or more teams, sites or outsource partners.