Forgot password?
  • Federal EIS Portal

    Portal for federal employees and agencies with dashboard, invoice and inventory management, reports, help desk, ordering and more.

    Sign in  
  • Bill Pay Portal

    Customer billing portal to access and pay
    your MetTel invoice.

    Sign in  
  • Agent Portal

    Sales information portal for agent

    Sign in  
cnbc logo

CNBC | A.I. is now the biggest spend for nearly 50% of top tech executives

Snippet from, “Nearly 50% of top tech executives across the economy say A.I. is now their biggest spend: CNBC survey” published on

One of the most anticipated uses for generative AI is in customer relationship management, and that is happening at more companies. Eddie Fox, chief technology officer at telecom company MetTel, said it has built AI functionality into its care center to read incoming client emails, interpret the intent, and then take action. He said this is making employees significantly more productive and efficient personally, and providing service more quickly to customers. “It’s had a tremendous impact on incident related tasks and gave our team about 380 hours extra (to really concentrate on care) per month,” Fox said.

Read full article >

Get fresh updates on email.

Subscribe to our newsletter for the latest MetTel news, articles, and resources—sent straight to your inbox every month. All fields are required.

  • This field is for validation purposes and should be left unchanged.