Construction

Client: The largest equipment rental company in the world
Client since: 2009
Featured Product: SIP Trunk

Founded in 1997, this client has become the world’s largest equipment rental provider, with an integrated network of 880+ rental locations in 49 states and 10 Canadian provinces, and $8.44 billion OEC of rental fleet including 3,300 classes of equipment.

Challenges:

  • With over 830 locations spread across the US and Canada, the company had difficulty managing multiple vendors while monitoring services for complications.
  • With no comprehensive disaster recovery plan, every missed call equated to a multi-million dollar opportunity lost.
  • Client had overextended and underutilized their business line inventory leading to a loss of efficiencies and savings.

MetTel Solution:

To resolve the given situation, MetTel’s telecom experts worked with the client to select and implement a strong and well-organized SIP infrastructure with disaster recovery features built in. Customized call flow scripts provided the client with a dynamic flow of calls to ensure that every call was answered. To avoid superfluous costs, MetTel’s experts then pooled available call paths across the entire enterprise, ensuring that the amounts of call paths were equal to their call volume. In addition, SIP operations offered the ability to see inbound and outbound calls while diagnosing and address outages in real time. With the conversion to SIP completed, all call paths were optimized for savings and efficiency.

Results:

MetTel’s SIP solution provided the client with a converged network that simplified management and allowed for issues to be quickly identified and tended to. MetTel gave the company a dynamic bandwidth that optimized performance and increased speeds throughout the entire organization. MetTel’s monitoring and management features offered them greater visibility into their call volume to address outages in real time. These network optimizations and increased efficiencies resulted in a 30% savings for the client.