Portal for federal employees and agencies with dashboard, invoice and inventory management, reports, help desk, ordering and more.Sign in
Customer billing portal to access and pay
your MetTel invoice.
Sales information portal for agent
MetTel’s Contact Center as a Service (CCaaS) uses automation and intelligent engagements to help agents and improve the customer experience. From a small group of support agents to a globally dispersed call center, our cloud contact center leverages Artificial Intelligence (AI) to optimize customer service through one unified, seamless, purpose-built platform.
With over 30 security certifications and guaranteed global call quality with 100% uptime, MetTel’s Contact Center as a Service is easy to deploy, onboard and quick to realize value.
Transform every step of the customer journey from premise-based service to optimal global call quality and reliability. Operationalized AI for increased efficiency, a quicker path to increase in revenue by delivering a faster and more frictionless customer experience. Allow your agents to work from a call center or their home, domestic or international.
Benchmark and track agent performance, identify development opportunities, measure engagement, and gamify key contact center objectives. With automated staffing and scheduling decisions, interaction recording, workforce compliance and monitoring, and agent coaching.
Transcribe and analyze 100% customer and agent interactions with Interaction Analytics and AI based QM Assist. Identify key conversation topics and sentiment to uncover trends and provide actionable insights to the business. Find opportunities for process automation, more effective coaching, customer escalation mitigation, and more.
Make every agent your best agent by providing real time assistance. Leverage AI and machine learning for real-time call transcriptions, contextualized quick answers, next-best action recommendations, and automated pre-call, on-call, and post-call work.
Engage with your clients in a smart and efficient way by automating the outbound process across voice and digital channels via Talkdesk Predictive Dialer, Talkdesk Dialer for Salesforce, and Talkdesk Bulk SMS for Salesforce.
MetTel’s Contact Center as a Service has 60+ pre-built integrations with easy custom integration and an intuitive app marketplace.
Contact Center as a Service Datasheet
Contact Center as a Service for Retail Datasheet
Contact Center as a Service for Healthcare Providers Datasheet
When we say connect smarter, we mean it. Reach out, schedule a consultation, and make a smart connection today.