Explore Retail Technology Customer Stories
Signet Jewelers consolidates vendors and optimizes their network.
MetTel helped the largest specialty retailer in the U.S., Signet Jewelers (Jared, Kay, and Zales), standardize network performance across their 3,000 sites—making 18 disparate networks act as one. Reducing vendor and network complexity allowed Signet to easily control waste and spending and they now only have one invoice for their entire telecom ecosystem.
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Le Duff increases customer engagement across U.S. restaurants with Managed Wi-Fi.
Retailers are all feeling the pressure of customers’ growing digital experience expectations, putting network performance into the spotlight. Network downtime, underperformance, and inconsistencies limit digital engagement opportunities and dampen experiences. That’s why leading restaurant group Le Duff America saw upgrading their network services as the cornerstone of new customer engagement projects. MetTel helped this global restaurant group lower its network costs while ensuring high-speed internet and managed Wi-Fi to its restaurants in the U.S., creating a uniform guest experience.
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Floor Coverings International improves customer experience with integrated SMS.
Floor Coverings International, a rapidly expanding home services brand with a de-centralized business model (franchises), was looking to better meet their customers’ preferred communications methods. They found MetTel’s Smart Scheduler Bot with Integrated SMS was a way to meet customers where and when they wanted—via a native channel, texting. And this solution worked for franchises because it allowed their teams to keep up with the demands of running a small retail business.
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