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  1. CCaaS

    What is Contact Center as a Service (CCaaS)?

    Contact Center as a Service (CCaaS) is a cloud-based solution that helps you manage customer interactions across multiple channels without maintaining expensive on-site infrastructure. It’s a shift from traditional contact center...
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  2. POTS Lines Going Away

    A Guide to POTS Lines Going Away: 3 Reasons to Replace Your POTS Lines

    Why Companies Depend on Plain Old Telephone Services (POTS) What is POTS? Plain old telephone services, or POTS, have been around in some form since 1876. By the mid-2010s, many businesses began taking steps to reduce dependency on...
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