AT&T is discontinuing copper-based voice service on November 15, 2026 in wire centers across 18 states.1 If your fire alarm panels, elevator phones, security systems, fax lines, or point-of-sale devices still run on AT&T POTS lines, the window to plan and complete a replacement is closing fast. This is not only an AT&T story. Incumbent…
AT&T’s permanent copper shutdown started June 30, 2026, and the analog phone lines behind campus fire panels, elevator phones, and blue-light emergency stations are now starting to be switched off. Universities that still run safety systems over plain old telephone service (POTS) should begin the process of migrating those lines to digital service before students…
What Is the “Copper Sunset”? The copper sunset refers to the rapid retirement of traditional copper-wire networks that deliver analog voice service. Instead of continuing to support copper-based analog lines, carriers are discontinuing these services and pushing customers toward: Major Carriers Announce Plain Old Telephone Service (POTS) Lines Are Going Away Now Large carriers are…
Contact Center as a Service (CCaaS) is a cloud-based solution that helps you manage customer interactions across multiple channels without maintaining expensive on-site infrastructure. It’s a shift from traditional contact center models to cloud-powered solutions that offer greater flexibility and cost-effectiveness. The CCaaS market’s projected growth to $17.12 billion by 2030 reflects businesses’ prioritization of…
Digital transformations continue to drive many companies to transition to cloud-based services. UCaaS vs. CCaaS has become a hot topic for groups of all kinds. For businesses whose goal is increased productivity, these platforms facilitate faster, more straightforward exchanges between distributed internal teams that serve customers. While adopting UCaaS and CCaaS improves efficiencies and workflows,…
Extra Space Storage Modernizes Their Network As local exchange carriers are decommissioning service and raising rates for local telephone service, organizations are feeling pressure to move away from copper / POTS (Plain Old Telephone Service) voice infrastructure and support. Extra Space Storage (NYSE: EXR) felt this pressure and turned the retirement of their copper wire…
An Exploration of the Myths Surrounding POTS Replacement Continued Copper Retirement You probably know by now that Plain Old Telephone Service (POTS) is being phased out. The FCC initiated the phase-out of copper POTS lines due to their various disadvantages and challenges. This transition was propelled by regulatory changes, notably FCC Order 15-97, which allowed…
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