When considering where AI can make an immediate impact on IT operations, one application stands head and shoulders above others: hyperscale automation with intelligence. Artificial intelligence (AI) has been hailed as the answer to just about every IT problem, including eliminating the dreaded skills gap, supercharging productivity, securing networks and ensuring competitiveness. Its potential seems…
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Future of Work
Congratulations—you made it through 2020! You’ve learned to adapt to the “new normal” by working from home, managing employees remotely, and trying to drive efficiencies. Operationally, you’ve likely been challenged to reduce costs wherever you can. Enterprise mobility can be a key driver of cost-efficiency. Hundreds of federal and enterprise clients have turned to MetTel to…
New interactive technologies have the potential to intelligently transform the customer experience, delivering a deeper level of brand engagement. Despite these innovations, adoption for these solutions remains sluggish: A recent Microsoft survey (via AINews) found that U.S. companies are among the slowest surveyed globally to adopt AI technology. Given the seamless experience consumers expect with businesses…
As many American workers have transitioned to a new remote reality in the face of the Covid-19 pandemic, often-overlooked core operations have increasingly come back into focus for businesses across the spectrum. With so many employees working from home and beyond normal controls – and new business slowing to a crawl – companies may be…
Who would have thought a virus, an invisible germ, would infect our modern, globalized economy? The current battle plan for the majority of businesses is one of survival – tread water and keep afloat until calm and normalcy return. We’ve survived crises before and we’ll get through this one. The Congressional Budget Office projected the U.S….
As we begin a new decade, it’s useful to spend a moment reflecting on how far we’ve come over the past decade and look ahead to see what’s on the horizon. In technology, this is an especially important exercise, as the advancing rate of change in capabilities is dizzying — which in turn lends itself…
Digital Transformation (DX) can be a loaded term; it means different things to different people. Even when you ask organizations that are measuring it what DX means, such as Gartner and IDC, you might get different definitions. However, no matter what our own definition is we can agree that the we all share the same…
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