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As remote and hybrid work continue to be the norm, employees are increasingly using their laptops and smartphones to communicate and work. This offers tremendous benefits in terms of flexibility and productivity, but it also introduces complex challenges in managing, supporting, and securing these devices. How do you ensure seamless connectivity, maintain cost-effectiveness, and support…
Blockbuster is one of the greatest cautionary tales in business history. The downfall of this leading video store chain is a lesson on what happens when a company doesn’t evolve. Why? Because there will always be someone else who will use technology to its full advantage and deliver a better experience. In Blockbuster’s case, Netflix…
Driven by the COVID-19 pandemic, the business landscape has experienced a drastic shakeup, with a shift toward remote and hybrid environments that has changed how we work. Did you know that 12% of the workforce works fully remotely, while 28% operate in hybrid environments? These new working patterns come with benefits like more freedom and…
We recently held our 2023 MetTel Innovation Summit at the JW Mariott Resort in San Antonio. The 9th edition was our biggest and best yet (like everything else in Texas)! It was great to see so many familiar faces in person as well as a number of first-time attendees and special guests. As always, our…
We’re familiar with software as a service (SaaS), platform as a service (PaaS) and even infrastructure as a service (IaaS). So many “as-a-service” models now exist that some brands are consolidating them all into one offering: everything as a service (or XaaS). Of course, XaaS is far more than just thrusting all the various “as-a-service”…
The pandemic has indelibly shaped the way we do business, and we may never go back to the way we functioned before it. As Michael Dell recently reasoned in an op-ed, we need to stop thinking about the future through the lens of a post-Covid world. This is no longer the new normal—it is now our…
Handling mobile device-as-a-service needs lets customers more quickly adapt in today’s flexible workplaces. Mobile devices have become an essential part of daily life and work, surpassing the desktop as the primary way that people now access the internet. Consider the following: As the number of mobile devices has grown, so has the need to effectively manage…
Shortly after the world was brought to its knees by the Great Recession of 2008, the modern IT communications market started taking shape fueled largely by one of the greatest expansions of technology the world had seen. Everything from cloud, the explosion of mobile, the commoditization of data center hardware, and the emergence of software-defined…
As we turn the calendar page on 2021, what has been a challenging two years in the midst of the pandemic is finally giving way to hope and promise for the new year. As the pandemic greatly accelerated companies’ digital transformations and their use of innovative technologies, the new normal will see businesses needing to…
As Microsoft Teams’ popularity increases, there’s still one feature companies were missing: external calling. Until now. The increase in remote work is driving people to Microsoft Teams Between April and October 2020, Microsoft grew from 75 million daily active users to 115 million daily active users. This 50% increase in users in just a few…
Since 2019, Rotech Healthcare, a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment, has been undergoing digital transformation (DX) to become completely paperless in order to improve operational efficiencies and service patients more effectively. We defined a roadmap and strategy for our digital transformation and executed that…
Digital Transformation (DX) can be a loaded term; it means different things to different people. Even when you ask organizations that are measuring it what DX means, such as Gartner and IDC, you might get different definitions. However, no matter what our own definition is we can agree that we all share the same digital…
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