IT Team Burden
CIOs, IT teams, and procurement departments are overwhelmed by the management, support, and deployment of laptop devices for an increasingly mobile workforce. With 23%[1] [JT1] of the American workforce participating in remote and hybrid work in 2025, that burden is only growing stronger.
Staying Connected
Supplying laptops is only the tip of the iceberg. Keeping laptop devices connected and updated, allowing users to stay productive, is an additional burden upon internal resources. Troubleshooting network issues, ensuring compliance, and maintaining visibility of devices across a dispersed workforce all add to the workload of IT departments.
Security
Every end-point device connected to your network expands the threat surface targeted by hackers and cyber criminals. The ability to work from anywhere is valuable only when the connection is safe and secure. Public Wi-Fi may be convenient, but it leaves laptops vulnerable to a range of cyber threats. CIOs and IT teams struggle with offering connectivity, while limiting access to outside threats.
Expenses
Laptops can be expensive with large CapEx spends required for technology that can quickly become outdated as new models are released. Procurement departments need to balance keeping inventory in stock for new hires, lost or stolen devices, and temporary replacements with the rapid advancements in technology that can leave organizations with outdated laptops on their shelves.
What is Connected Laptop-as-a-Service?
Procurement
Connected Laptop as a Service (CLaaS) is a subscription-based solution that bundles enterprise-grade, SingleSIM enabled laptops with built-in connectivity, device lifecycle management, security, and support – all delivered with a predictable monthly cost.
Connectivity
With CLaaS, laptops are delivered with connectivity built in. Each laptop includes embedded cellular connectivity, allowing workers to connect to a secure private network and avoid the risks associated with public Wi-Fi.
How it works
Laptops
CLaaS starts with the laptop itself. Customers choose from a variety of performance laptops from leading providers designed to support the full range of enterprise use cases. Whether the need is for light weight, compact devices for travelling sales teams or more robust, high-performance devices for engineers, customers have a wide variety to choose from.
Customized Device Staging, Kitting and Shipment
The managed service provider handles procurement of the devices and configures them based upon pre-defined profiles provided by the customer. Laptops are kitted together with all required accessories, manuals, and customer‑specific documentation, then staged at the managed service provider’s warehouse. These fully prepared kits ship straight to the end user, allowing each device to activate, configure, and update automatically over the air upon arrival.
Break/Fix
Damaged or lost devices no longer drain IT time. Customers work directly with their managed service provider, who handles every replacement and ship laptops from available inventory. Repair and warranty issues are overseen by the managed service provider, further freeing company resources from dealing with multiple vendors.
End of Term Device Management
When the customer initiates a scheduled device refresh, the managed service provider securely wipes all data from each returned device before it is added back to the customer’s inventory, ready for future deployment.
How it Helps
Freeing Resources
Implementing a CLaaS solution from a managed service provider like MetTel removes the burdens of procuring, managing, maintaining, and disposing of laptop devices from internal support teams. MetTel has partnered with leading tech brands to provide the latest AI-powered hardware and accessories including monitors, keyboards, mice, and headsets.
Scalable OPEX Spend
No expensive CAPEX investment is needed. MetTel’s CLaaS solution turns expensive capital expenditures into predictable operational expenditures that can scale both devices and data-plans in real-time along with your business needs. Devices can be added, refreshed, or retired without long-term hardware ownership concerns.
Secure, Connectivity from Anywhere
MetTel’s SingleSIM technology is built directly into the laptops ensuring users can connect anywhere with MetTel’s secure network backbone. With MetTel SingleSIM customers retain the availability of a public network with the security of a private network across 650+ carriers in more than 20 countries worldwide.
Fully Managed, End-to-End
Decrease internal support demands and maintain peace of mind with MetTel, a 5-time Leader in the Gartner® Magic Quadrant™ for Managed Network Services. 24/7/365 support ensures dispersed workforces always have access to help for their devices no matter what time zone or country they are in. The MetTel Portal gives administrators a single pane of glass view into the complete network and device environment with integration into existing enterprise IT systems like ServiceNow and WorkDay.
Comparison of CLaaS to Traditional Laptop Procurement
| Traditional Model | MetTel CLaaS | |
| Spend Type | CapEx | OpEx |
| Vendors Required | Multiple | One |
| Same Day Shipment | X | ✓ |
| Next Day Ship Replacement for Damaged Devices | X | ✓ |
| 5G Secure Connectivity Included | X | ✓ |
| Data Pooling | X | ✓ |
| Custom Staging & Kitting with Asset Tags Available | X | ✓ |
| Accessory Bundles Available | X | ✓ |
| Single Pane of Glass Visibility & Reporting | X | ✓ |
| IT Personnel Device Management Workload | Significant | Significantly Reduced |
Conclusion
Connected Laptop‑as‑a‑Service (CLaaS) reshapes how modern enterprises equip and support their workforce. Rather than piecing together hardware vendors, connectivity providers, and repair channels, businesses gain a unified, fully managed solution that keeps every device secure, connected, and ready to work. With built‑in cellular connectivity, next‑day replacement, secure end‑of‑term management, and comprehensive visibility through MetTel’s portal, companies no longer need to shoulder the ongoing burden of procurement, maintenance, or troubleshooting themselves.