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If there’s one word that could sum up how business leaders are feeling about this year it would have to be “uncertainty.” Business leaders are looking at a landscape with tremendous risk, including inflation, cybersecurity, shifting geopolitical dynamics and the looming threat of recession. But each new challenge also presents an opportunity for growth, with…
When you use your bank’s credit or debit card to buy goods or services, chances are, FIS is processing the payment. As the largest financial institution core processor and biggest payment processor in the world, we manage over half the world’s overall wealth, work with 95 percent of the globe’s leading banks, and process $10…
The leading telecommunications industry advocacy group, INCOMPAS recently named its Board of Directors for 2023. I am delighted to be re-appointed to the INCOMPAS Executive Committee of its Board of Directors for another year. Congratulations to my fellow Executive Committee appointees: Michael B. Galvin (chair) of Granite Telecommunications, LLC; Kurt Van Wagenen of FirstLight Fiber; Brian…
Access to fast and affordable broadband is no longer a luxury; instead, it has become a necessity. Accelerated by the pandemic, the introduction of video conference platforms and remote or hybrid learning means that both businesses and consumers require more bandwidth than ever to work, learn or even stay in touch with loved ones. For…
Water is a necessity, not a commodity. That’s why, during the COVID-19 pandemic, business operations at Primo Water continued to flow. If anything, much of our activity was accelerated as demand for home delivery services increased. But we also needed to make sure our refill and exchange locations were constantly stocked, and that we were…
FIS is the largest financial institution core processor and biggest payment processor in the world. Whenever you swipe your credit card, all that information flows through FIS. We manage over half the world’s overall wealth, work with 95 percent of the globe’s leading banks, and process $10 trillion of transactions annually. That’s twice as much as our…
The pandemic has indelibly shaped the way we do business, and we may never go back to the way we functioned before it. As Michael Dell recently reasoned in an op-ed, we need to stop thinking about the future through the lens of a post-Covid world. This is no longer the new normal—it is now our…
MetTel’s new partnership with Microsoft allows Teams users to make or receive calls from any number in the world, ushering in the hybrid working model of the future. The COVID-19 pandemic has changed the face of our planet. But, even as much of our world returns to some semblance of normality in the years following…
Gerd Leonard, futurist, delivered the Innovation Summit keynote: “The Next 10 Years: Understanding the Exponential Transformation of Commerce, Business and Society.” Where can you get major telecom carriers, enterprise IT providers, cybersecurity experts and even global PR/marcom firms who are direct competitors to sit side by side in complementary, thoughtful discussions about the most impactful…
Carriers are ushering in the end of perhaps the most widely used technology of the past 20 years, which presents some unforeseen challenges for businesses. At the beginning of each year, technology industry leaders prognosticate about incredible things that new and emerging technologies are on the cusp of accomplishing. The reason for this forward-looking optimism…
Shortly after the world was brought to its knees by the Great Recession of 2008, the modern IT communications market started taking shape fueled largely by one of the greatest expansions of technology the world had seen. Everything from cloud, the explosion of mobile, the commoditization of data center hardware, and the emergence of software-defined…
As we turn the calendar page on 2021, what has been a challenging two years in the midst of the pandemic is finally giving way to hope and promise for the new year. As the pandemic greatly accelerated companies’ digital transformations and their use of innovative technologies, the new normal will see businesses needing to…
Straight to the Point is a new blog series by Zachary Grant, MetTel’s Vice President of Solution Architecture. Each article will break down the benefits and functionality of the latest communications technology in an easy-to-understand way that gets past the fluff and gets Straight to the Point. Zachary oversees a fleet of Senior Technology Architects…
2021 will go down as another year to remember – for many reasons. Many thought we would finally exit the pandemic, only to see the emergence of new variants, once again finding change as the only constant in our daily lives. Learning to adapt and navigate trends like the hybrid workplace, the “Great Resignation” and…
In the last decade, digital transformation has moved from early adoption to mainstream status. This has been especially evident during the last year, with McKinsey finding that the pandemic increased the share of digital/digitally-enabled products by “a shocking seven years.” It seems that nearly every company is either currently undergoing a transformation, or else, desperately…
While a recent survey examining the state of IoT adoptions in the enterprise world described 78% of IoT projects as “somewhat successful,” the same report indicates that most organizations are moving forward with plans for digital transformation. In fact, if anything, the pandemic over the last year and a half is only increasing companies’ resolve…
Last year was a time of significant change, with nearly every business leader forced to adapt their models in response to pandemic restrictions. Those that were able to quickly pivot to the demands and requirements of a new environment that featured remote workforces and socially distanced interactions as the norm fared better, while others still…
The FTC recently shared some informative guidelines to help businesses leverage the power and insights of AI technology, but to do so in a manner that keeps fairness, truth, and equity firmly in mind. At MetTel, we’ve been paying close attention for years to the technologies—from AI to mobility and IoT connectivity—that are serving as…
The adage “hindsight is 20/20” is fitting since, with the introspection of a year, we can now fully appreciate all the ways that the year 2020 has forever changed the way we work and live. Very swiftly, the pandemic demanded a rethinking of the workplace, as companies struggled to adapt to the new normal. For…
A recent story about a group of hackers that gained access to a network of over 150,000 cloud-based surveillance cameras in hospitals, prisons, banks, and schools highlights some of the existing concerns over IoT security, safety, and the potential risks of the ongoing digital transformation of cities and communities. But it also highlights something else:…
Since 2019, Rotech Healthcare, a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, and home medical equipment, has been undergoing digital transformation (DX) to become completely paperless in order to improve operational efficiencies and service patients more effectively. We defined a roadmap and strategy for our digital transformation and executed that…
As we enter 2021, I’d like to briefly look back at the year that was to reflect on all that happened — and to gain insights into what to expect in the new year. I think it goes without saying that 2020 was a year like we’ve never experienced before. This year, the switch to…
2020 was a year marked by change as many of us adjusted to disruptions in both our work and personal lives. While the enormous impact of the pandemic was unexpected, it has acted as a catalyst for transformation across the workplace. By forcing businesses to become more agile and adaptable, the past year has accelerated…
When considering where AI can make an immediate impact on IT operations, one application stands head and shoulders above others: hyperscale automation with intelligence. Artificial intelligence (AI) has been hailed as the answer to just about every IT problem, including eliminating the dreaded skills gap, supercharging productivity, securing networks and ensuring competitiveness. Its potential seems…
For businesses, the world has never been as fraught with risk as it is right now. The COVID-19 pandemic has transformed how we work and do business, and for some industries, it’s shut them down altogether. And even as we deal with the fallout from the pandemic, we can’t forget that other threats have not…
Some version of this statement is everywhere you turn these days: “Cloud computing, 5G, mobility, artificial intelligence (AI), and the Internet of Things (IoT) are transforming the ways we work, collaborate and live.” There’s a good reason we hear it everywhere: it’s true. These technologies are radically reshaping not only the way we do business but also…
Digital transformation (DX) has been on everyone’s lips for the past couple of years, but now with the COVID-19 pandemic, we’re seeing that the necessity of DX has been greatly accelerated, as many businesses attempt to cope with the demands of a remote workforce and customers. Digital transformation (DX), of course, can mean many different things,…
Ten years ago, businesses were just beginning to come to terms with the smartphone revolution, as iPhones and Blackberries were becoming mainstays in offices throughout the US. Just as the Internet and personal computers transformed business in the decades before that, the smartphone upended traditional operations and provided a powerful new productivity tool. Now as…
As we begin a new decade, it’s useful to spend a moment reflecting on how far we’ve come over the past decade and look ahead to see what’s on the horizon. In technology, this is an especially important exercise, as the advancing rate of change in capabilities is dizzying — which in turn lends itself…
“All human activity will eventually be digitized,” said Professor Michio Kaku, noted physicist and successor to the great Albert Einstein. If that doesn’t sum up the overall impact of Digital Transformation (DX), I don’t know what else possibly could. We were honored to have Michio as our first keynote speaker at MetTel’s Innovation Summit 2020 on February 25…
Digital Transformation (DX) can be a loaded term; it means different things to different people. Even when you ask organizations that are measuring it what DX means, such as Gartner and IDC, you might get different definitions. However, no matter what our own definition is we can agree that the we all share the same…
Details about Apple’s 2020 iPhone lineup are starting to make headlines, and if to be believed, it will be a busy year for Apple. Reports indicate that the new phone, what Forbes calls the “presumptively-named iPhone 9…is going to be the biggest departure for Tim Cook’s Apple in many years.” Looking out a bit further,…
Technologies like cloud computing, 5G, mobility, artificial intelligence (AI), and internet of things (IoT)-enabled devices are transforming the ways we work, collaborate and design for the future. While these technologies often dominate tech news, software-defined networking (SD-WAN) is the unsung hero in the background enabling all these technologies. In much the same way virtualization has…
I have little doubt that 5G will be a catalyst for incredible innovation in how we live and work — but not for every industry, business or function. 5G certainly is getting its share of headlines, from carriers rushing to announce commercial availability to promises of being able to download a full-length movie in seconds, beaming avatars into meetings and…
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