This is techie and the biz
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a podcast to explain and simplify how business technology
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is changing and why it can benefit your organization.
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One of the biggest digital Transformations that took place during
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the covid pandemic is the world’s adoption of
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virtual communication tools like zoom and Microsoft
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teams to name a few many businesses
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kept their staff collaborating while working from
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home with their UC or unified communication tool
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of choice. You see provides users
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with collaboration tools like chat file sharing
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as well as voice and video calling Microsoft’s
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UC solution called teams has
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become so popular that it’s accessed by
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almost a hundred and fifty million users every
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day users can access teams using
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their laptops or their mobile
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devices making it they both convenient and
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accessible.
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Joining us. Today is Gary glasman executive director
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of product development for metcal to
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help us better understand Microsoft teams and specifically its
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reason integration to simplify how
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we communicate welcome Gary. Hi. Hello,
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everybody good to be here. I want to First congratulate you
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on completing the Chicago Marathon this
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past weekend, but through a true accomplishment.
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Yeah congrats. Thank you. Yeah, how are
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you feeling?
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Feeling good A little sore, you know, but that’s exactly but
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overall feeling pretty good. Wow. Yep. You
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forget the soreness. And then oh you remember is that you completed the
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marathon? So yeah, that’s amazing. I once ran
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a half marathon and it was the hardest thing
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I had ever done and I think now probably the
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only time you will ever see me run as if someone’s
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chasing me which would be horrible. I think
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you could do a full Marathon honestly, I believe in
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you. I remember when Max you ran a marathon a few years ago. I
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actually did it was actually Gary who
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was my inspiration at the time. I remember
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we were talking about it in New York and then
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he came into the office one day and he laid out all
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the medals of all the marathons. He had run all
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over the world just to show me that it can be
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done and and I actually got the bug and I completed
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the New York City marathon. So pretty excited about that. Yeah, you
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seem like you might have some more in you you seem
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a little excited. Wow.
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He I I like to keep my hope
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alive. All right, it’s all your pressure for
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me. That that’s all you know me. Just just peer pressuring
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Max into it. So it worked. Yeah that was total
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for your pressure by the way, but I’m glad you did
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it because that’s something I’ll never forget and I’ll never
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forget the training because that training is intense me me
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not being here. Yeah, like seven
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hours Gary to
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start a stop. I was wondering does Microsoft teams really
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replace how we communicated and collaborated before
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the pandemic?
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So it definitely does I think one of the biggest differences is
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that you know, we were all coming into the office and we’re
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used to talking to everybody and Microsoft teams and
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other tools were available. I think the big
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difference is that not everybody was on them like they
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started being when covid first hit.
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So like you could try to Ping somebody on teams, but it didn’t
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have their application open. So you didn’t really expect for them to
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actually respond, you know now and when covid
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hit everybody was at home. They were looking at their computers. They were
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trying to do work and everybody just really tuned into
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teams.
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And you know, it’s it’s a great tool because not only
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off that are offer like chat but it does
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video meetings like similar to zoom very very
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simple to use really really good quality. But also
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ability to store files share files, you
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know, you can work on the same word document or PowerPoint
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presentation together at the same time and see these
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changes come up, you know in real time. So it really makes
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working remote very easy
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and very seamless and
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and that’s part of the reason why I think it really
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took off like wildfire once pandemic hit.
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Max was it easy for you to adopt?
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Using Microsoft teams with the team you work with.
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Yeah. I actually we started using Microsoft teams before
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the pandemic mainly because most of
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the people on my team were scattered throughout the United
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States. So in order to see them I like
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the whole video aspect of it. I thought it was a great collaboration tool.
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I was shocked that not everybody was using
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it and unfortunately it took a major pandemic for
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everybody to start adopting it but the
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missing piece I will say was at basically
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at the end of every day. I’d have to check all my
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voicemails because I didn’t have that integration with my
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office telephone number. So there was almost like
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using two separate communication systems, but I
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loved it from day one in regards to the video
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aspect. I remember in the early days of quarantine, especially
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when we were all just getting used to the video calls
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at home. There might have been a few of me
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just popping into some of your calls by mistake
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because I had no idea
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that
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Is seen in the background? Oh, yeah, I
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think it was a little more than just a few times but the
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good news is you were always came already. I was always shocked like
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I had no idea it only happened the day
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before. So what is still missing to allow users to
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completely cut the cord from their company phone system.
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so that’s a great question and out of
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About 145 million daily active subscribers
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according to Microsoft many companies still
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maintain a PDX. So what that
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really means is they have Microsoft teams that they’re using
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and they’re using it for primarily chat and all the things that I described earlier,
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but their phone on their desk is
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still on and the phone number still is on that desk phone
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and the actual calling external calling ability
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to actually call, you know, a pizza or
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just call a regular PST online is still
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missing.
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So it another level of integration
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that’s missing is there’s a lot of people that are coming into
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the office a couple times a week or a couple times a month. So they
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really have that disconnection from their their
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landline or their office phone. So the
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what’s great is that Microsoft has all the puzzle pieces
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in place.
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And it’s just a matter of customers reaching
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out to companies like metal and we will actually guide
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them along the path of how to put it all together so that
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you have one application because at the end of the day you want to make it
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easy for people whether they’re you know in the office or
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whether they’re they’re working remote
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or they’re doing a mix of both you want
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to use one application across all devices and just
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just make it make it so they can do everything from
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single app.
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Max what if I want to call my customer
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using teams on my mobile device since I’m
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in my car, let’s say and then when I get to the office,
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I want to then move the call to my computer. That’s actually
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my favorite feature of Microsoft teams. And
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you may see me doing that. All the time is I’m pulling
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into the driveway and I’m on a call and then I walk to my
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home office that’s in our backyard and I
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all I have to do is a quick transfer button on
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the device. I want to transfer to I can also add another device.
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But typically I just transfer the call to my laptop and
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then continue the conversation. So it’s actually
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something I’ve been using for probably two
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years now. So interesting to me
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because whenever I get a call from your work number, I’m assuming
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you’re at your desk. So yeah, I’m
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almost never at my desk when
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I’m calling you from the office line. That’s the whole beauty of
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the technology, but don’t worry Erica. It’s
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all business, right? I mean, I trust you next.
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There you go, Gary. What type
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of solution does Meadow offer to help provide this calling service?
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So we recently became a certified partner by
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Microsoft. The service actually is called the operator connect.
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It’s actually a rather intensive process
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of getting certified and tested and go
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through the entire process that Microsoft
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had actually outlined.
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And we did that very very successfully in
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addition to that Microsoft only selects certain key
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service providers to actually be part of
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that ecosystem. So we’re actually very
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happy and excited that you know,
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we we were selected by Microsoft. So once that
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integration is completed and all the testing is done what
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really makes it one of the main benefits of
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that process is that for it people?
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There’s really not much to do other than
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I just assigned users to the phone numbers after
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they integration takes place. So we build API
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Integrations right into Microsoft teams. We provision
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users report numbers right at the Microsoft teams. We make it
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very very seamless for companies to actually get on boarded
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to external calling within
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Microsoft teams application itself.
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And this is becoming very very popular with
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a lot of Enterprises. They understand okay, you know
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this hybrid work is here to stay and we want
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to get rid of these PB access because they’re sitting there you got to maintain
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them these phones on their desks on the
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user’s desks are getting out data. We don’t have
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the people to support it. It’s all the there’s a huge
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move in medium and large Enterprises
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to essentially just get rid of the PBX system and switch
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the Microsoft teams and we’ve done everything we
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possibly can here to simplify that
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whole approach and make that migration us as
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easy and as quick as possible.
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That’s great. So Gary, if a company wants to
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convert from their existing phone system hearing all
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this to Microsoft teams. What should they
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look at specifically?
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So one of the biggest things is they need to have the proper licensing
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from Microsoft Office 365 majority
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of companies today are either
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on E3
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Which stands for Enterprise three or Enterprise five?
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These are Microsoft license packages. So if
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you’re on E3, there’s an additional plan that
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you need to buy which is called a phone system plan and a
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company we have to go and buy that plan on
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their own if they have an E5 they already have
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everything they need to have.
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So let’s take a look at Microsoft teams calling option
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here. What happens is when majority of
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our customers have an E3 plan from
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Microsoft or Office 365. They
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would actually need to purchase a phone systems license.
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What that does is puts a phone
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dialer within the Microsoft or ads a phone
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dial to the Microsoft teams environment users with E5 plan
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and a price five already have a built-in
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so they don’t have to do anything. But E3 plan users
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would need to buy this plan and
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essentially what it does gives you a phone dollar you can make receive calls as
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if you just dial a regular phone number. It also gives
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you ability to add a phone number
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itself so that you can get an inbound calls not just me. I’m
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on calls so very very straightforward. We’re
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all used to making calls dialing, you know
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using a phone dialer and this is just a
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feature that gets added as a part of this Microsoft teams
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environment and extern
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That’s great. And for me what I love the most
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is it’s both the internal callers like you just saw
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on the screen as well as external callers all in
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one place so that it really makes it a unified communication
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solution. Can I keep my office number or
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do I need to get a new one? You could do both you can
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either get a new number or we could Port your number. It’s a
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very very straightforward process metal has
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been doing IP telephony for almost 20 years. Now. We’ve been
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porting numbers for a long time so we can
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take your phone number ported into the system and as the
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company grows and they need more numbers we can assign
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them new numbers as well.
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Hmm what makes metal unique in
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providing the solution to the business customer.
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So a number of things I just mentioned that we’ve been
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doing I’d be telephony for a long time. So we’re very very
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comfortable metal offers a slew of Ip telephony
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Services, you know starting from sip trunks to
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itprised the cloud PBX and you
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know, you see so we also offer
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a precursor to operate a
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connect which is called direct routing. It’s essentially the same service it just
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a lot of manual work for the it administrators. So
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the operator connect actually removes all that manual
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work and makes it very simple for organizations to roll
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out external calling but what makes
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this very you know unique in the space is the fact
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that we have the Automation in place the fact
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that we typically offer our customers a full solution
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so that will include all the circuits as he win
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making sure that the quality of services there. So when people
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are doing video calls, the quality is good, you
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know, there is no chopping this there’s no garble. There’s no people,
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you know video.
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Getting distorted. We also are able to size the
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circuits to the right size to make sure that they have
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enough damage because that was one of the biggest things was people
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started to come back into the office and people are used
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to doing these video calls all of a sudden it guys were
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getting these alerts because they were blowing through their their, you know circuits a
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lot man. So we usually help customers size
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those circuits and also we act as
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a single carrier for all Telecom and
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data type of services. So
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we become that single provider when there’s issues or
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there’s any kind of questions. There’s no finger pointing. We are
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the single source for all telecommunication needs.
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That’s that’s great. I would also add that since we’re
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also a mobile provider and we’re providing mobile devices
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to most of these customers. I talked about the mobile
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aspect of Microsoft teams earlier. We can
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actually preload the teams app so that the
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user’s getting the device and it’s ready to use it’s it’s
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you know has that instance with their office line
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that they can call out from with that
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identifier. So it’s it’s kind of ready to use
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straight out of the gate.
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Is there a specific industry that would benefit the most from
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Microsoft teams operator connect?
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I think Microsoft teams is great for any kind
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of business whether it’s small whether it’s large medium any
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vertical everybody needs to communicate everybody’s you
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know on the Move these days everybody’s all different locations.
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So teams just makes it very very simple for
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people to collaborate. So it works for every
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kind of business.
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And what is the feedback been from customers that
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have been using the system and have it
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deployed by metal?
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They feel like they’ve been freed from
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their phone system. They feel like hey, this is great because I
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could use it on any device whether I’m
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on the laptop whether I’m on a smartphone, you know
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anywhere in the world, you could bring
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up Microsoft teams, you could use it and people will
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think that they’ll assume that you’re in your office you’re you
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know, just just like Max is at 55 water
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all time when he calls you from all the time. Oh all the time.
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I I will definitely say for me. I
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definitely feel that way. I feel like I’ve been freed and especially now
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that I’m traveling again, which I know isn’t great, but I’m
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doing it I can still continue doing business from
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a hotel room from where a conference
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or wherever I go to so, it just gives you that complete solution
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or certainly it has for me personally compared to
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what I used to have to deal with before with a separate
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office system or office calling system versus my
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team’s collaboration, too.
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Right. I mean it sounds pretty amazing. And it does sound like everyone
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would benefit from this. One of the item I want
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to add also is a lot of people out there that still want
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an actual physical device like they want to have a phone
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on their desk and there are phones available. They’re essentially
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Microsoft teams enabled phones. They’re specific
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phones that are made by some of these manufacturers specifically
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for teams you log into them with the username and
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password as if you’re logging into an actual application on a
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smartphone or your computer and they act
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like a phone so it’s great because if you have Executives or
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you know conference rooms, you could give them a physical phone
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and it works just like a regular phone only. It’s a
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Microsoft team stall.
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That’s great. I like that.
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That brings us to game time.
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Where are we play a game to get to know you better and I
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will ask you this or that and you just
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pick the first option. That sounds the best
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like you. Are. You ready? It’s a rapid game. Yeah,
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okay. All right.
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Text or call.
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text
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Beach or mountains Beach
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iPhone or Android iPhone
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Walker run run
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Concert a movie.
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concert fly or drive
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fly super hearing or X-ray vision
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That’s a good one.
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I would probably superhero.
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It was appearing it was
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interesting because he didn’t hear that. Okay airplane
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window seat
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or aisle seat.
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I’ll see it always.
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New York City marathon or the London Marathon London
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marathon’s next
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Wow, that’s pretty cool. Oh, wow. There’s more. There’s more
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any ideas Mac. I got two more. I
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got London marathon, and then I’m gonna try
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to get into Berlin. So oh wow. Well, good
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luck cash or credit.
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credit Uber Lyft Uber tablet
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or laptop
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laptop strength or speed
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speed forget your wallet or forget
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your phone.
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Forget your wallets. I never have any cash on
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you cycling Legend Eddie mercs
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or the greatest printer of all time. Usain Bolt.
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You send both spontaneous for
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planned.
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Always we never planned anything. So
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it’s spontaneous for sure cool dining
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or takeout.
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Both can we do both sure sunrise
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or sunset sunrise?
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dog or cat
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dog for sure explore the space or explore
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the ocean.
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explore the ocean
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Instagram or Twitter
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the ground
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always have a full tank of gas or always have a full
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cell phone battery.
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cell phone battery
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note at all or have it all.
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I know it all.
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young at heart or an old soul
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young at heart
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That’s awesome.
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Thank you Gary for joining us today, excluding operator
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connect for teams.
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This is great pleasure being here.
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Yeah, great having you if you’d
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like to learn more about operator connect or any
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other metal services, please visit metal.net or
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contact your metal sales representative.
