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  • Federal EIS Portal

    Portal for federal employees and agencies with dashboard, invoice and inventory management, reports, help desk, ordering and more.

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  • Bill Pay Portal

    Customer billing portal to access and pay
    your MetTel invoice.

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  • Agent Portal

    Sales information portal for agent

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EIS Customer Support Office

The EIS customer support office (877-246-2347 or 877-2Go-2EIS) is staffed to support all service and technical issues and can assist with questions about the below areas.

Executive Leadership

Andoni Economou, COO/EVP
(212) 607-2004

Patrick Amos, Vice President, Federal Programs
(212) 359-0968

Don Parente, Vice President, Federal Sales

Program Management

Patrick Amos, Vice President, Federal Programs
(212) 359-0968

Jasper Saunders, Executive Director, Federal Programs, EIS Program Director
(212) 359-0955

Kandi Hart, Contracts Director, Federal Programs
(202) 389-2572

Mary Battaglia, Personnel Security
(703) 629-3626

Sales / Sales Engineering

Zac Grant, Vice President, Enterprise Solutions
(212) 359-5317

Don Parente, Vice President, Federal Sales

Matt Grills, Senior Solutions Architect – Federal
(202) 888-2429

Shawn Kendig, Senior Solutions Architect


Ken Rudnick, Executive Director of Corporate IT
(212) 359-6368

Mustafa Baig, Vice President, Security & Compliance
(646) 725-0384

Matt Presson, Senior Security & Compliance Engineer
(401) 648-0794


Joe Farano, General Counsel
(212) 359-5037

Mariya Gelfond, Corporate Counsel
(212) 359-6377


Seth Stewart, Executive Director, Federal New Client Services
(212) 359-5332

Michelle Shader, Director, Government Program Management
(202) 888-2428


James Wood, Executive Director, Provisioning
(212) 607-2167

Service Management

Mark Marshall, Executive Director, Customer Care
(212) 359-5113

Will Stephenson, Director, Federal Customer Care
(240) 560 2993


Michael Thacker, Executive Director, Client Data Analysis
(212) 607-2042

Christine Sterling, Analyst, Billing and Reporting
(732) 837-9514

Network Operations

Ed Fox, SVP/CTO, Network Services
(212) 607-2014

Rahul Gundani, Vice President, Network Engineering
(212) 607-2014

Portal Development Team

James Salame, CTO, EIS Portal
(212) 607-2155

Chandrika Amarkhed, Project Manager
(732) 526-2201

Joyce Saad, Director, Training – EIS Portal
(212) 359-0936

Let’s take the next step.

The path to better operations starts here.
Schedule a consultation with a federal sales rep and begin your journey.