This is techie and
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the biz a podcast to explain and simplify how
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business technology is changing and why it can
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benefit your organization.
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Metal a digital transformation leader and
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Nationwide mobile Communications provider recently launched
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mobile device as a service coupling that
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tells leading wireless service with a fully managed device
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offering that covers the entire life cycle of
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secure Enterprise Mobility from device deployment
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to return and ultimately to recycling enhancing
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the experience of its mobile service portfolio to
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Enterprises Nationwide.
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This is techie and the biz, my name is Erica Silber. I’m
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here with my co-host Max silver. We are a podcast
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here to explain and simplify how business technology is
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changing and why it could benefit your organization today.
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We were talking with Tim Hanley senior
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vice president of Channel at metall to
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get to better understand mdas.
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Before we get started. I have to mention you were named
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a Top Gun 51 liter by the channel
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Partners in 2020. A Top Gun 51 leader
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is defined by someone who possesses Integrity knowledge confidence
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and the ability to inspire others Channel Partners
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said that you were instrumental and making mobility and iot a
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huge Focus for the partners. I think the coolest
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part is that this award is a recognition of your peers Master
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agents industry analysts and
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distributor is nominate Executives for this
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award. So congratulations again on this
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recognition. Thanks Eric. I appreciate it to start
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off first. I would like to
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ask Max to explain what mdath is
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and how different from Simply getting device and
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services from a mobile provider. Sure. So mdas
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or mobile devices is a
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mobile life cycle management program. Now what
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that really means is a company can deploy
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mobile.
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Is to their users without the need to involve
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it in the process every single time think for
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example of a new employee joins a company and they
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get a mobile device shipped directly to them whether
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office or home now that we have people in hybrid
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as well and the shipment includes a carrier
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that works best in their geography the mobile device
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that they chose all the necessary accessories like
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the case and screen protector and all
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they have to do when they get the device is hit the power button and
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the device will program itself
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over the air with all the necessary applications and
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security compliance profile
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that it requires for
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that specific company so much simpler than the current
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process they use today. So you’re saying it’s like oh One Stop
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Shop you get this full range of Mobility Services
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at a simple fixed price
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exactly. Tim does emdah save
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a company money.
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Compared to how they buy mobile service today.
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It does as part of our process. We do a
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full set assessment of customers invoices spend
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overages devices ETF. We
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do that analysis. We do a comparison of what that would look
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like in our mdust environment and traditionally customers should
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expect to save somewhere in the neighborhood of 15
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to 20 percent off of their current rates transitioning to
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MBS and that doesn’t include all of the other ancillary services
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that are included in as part of our MD
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services as an example. If a customer
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is using like a third party Telecom expense management to audit and
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provide Financial, you know, statistics around
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their spend that’s included as part of our service offering if
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they’re paying a third party to do staging and
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kidding or the whole Army process
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of a broken device, you know, those are
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obviously expensive elements that go into managing Mobility that
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would be in addition to the 15 to 20%
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Savings of hard all the costs and that can be substantial.
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Him you work with some large organizations in the
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United States. Can you give a few examples of where switching
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to mdas has proven to be an advantage for your
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customers? Yeah, we often joke when we
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speak it professionals and whether they’re big organizations or small they
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all have one thing in common. They all have that room and
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we we often joke about it when we’re meeting with customers to
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say Hey, you know, where is your room and they kind of look at you with that
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puzzle look and you like, you know, the the room where the the cell phones
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go to die, you know, the one that you have a hundred devices
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sticky notes that have telephone numbers and X employee
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names. Well in our mdash solution that
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room can be repurposed to something more useful other than
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the cell phone cemetery and everybody gets to talk
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about it’s relatable to everybody because anybody that manages mobile environments,
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they all have employee leaves whether they
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go to another company or whether they’re terminated inevitably that
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cell phone comes back to a place in a
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store and no one knows what to do with it in our our solution.
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We provide full end and
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management and life cycle of those devices. So we
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free up real estate in addition to providing savings and
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efficiencies and Mobility as well. The other important thing
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is in most organizations, you know.
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It is it professionals need to be present to manage Mobility,
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you know, whether it’s configuring a device or whether it’s the device
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breaks. They need to know be there to chip it and
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reship it that goes away in our mdust model again. We
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provide the full lifecycle management of those services
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and that is now a fully managed metal responsibility and
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no longer the responsibility of it professionals.
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No more sticky notes. It seems like almost it
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seems like flexibility is the one
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of the largest benefits and like you said, it does free
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up it to allow them to focus on other projects.
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Max if I move and my network coverage isn’t
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as good what options do I have with mdas. For
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example, we live here in New York where many
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people head out east for the summer to be closer to the beaches many
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will continue to work and conduct business from a
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more remote location. How can they stay connected? I think
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I think that’s a common question and of the
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good part of mdas or the good part of how
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metal implements I’m Das is all the devices we
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ship out in the field are actually unlocked so through
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through the pandemic great example, even before
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people are thinking of where to go for summer break.
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We are getting employees saying hey, I you
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know, I moved to a new geography. I’m just not getting the coverage
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that I had on my previous carrier. The nice
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thing about unlock device is you don’t have to send the old device
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back to the existing carrier and get a new device and
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go through that whole process. We we would simply
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overnight a new SIM card on a new carrier to
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that user. They pop it into the phone they quickly
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Poured over we have an automated process to Port their
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telephone line over to the new carrier and they’re up
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and running. So essentially a five-minute process to
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get them back up and running on a new carrier seems like
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a positive that would lead to higher and customer
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satisfaction that definitely higher customer
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satisfaction that tells mobile program has one
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Stevie Awards now for seven consecutive years,
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so certainly that’s part of that benefit that
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yields really high customer satisfaction.
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Tim does emdas work for smartphones. What
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about tablets and mifi’s?
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It does we don’t discriminate on
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on device type and best sports all
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of those devices and more.
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What if a company was split with the devices used
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half the people using Android
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half iPhones? Although I don’t
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know anyone that really uses an Android besides Max over
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here. I love my Android phone. Yes, we know you do. I
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mean someone has to keep that text thread green throw up
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the message. That’s right. I mess up the eye message. But
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what happens in this situation I digress how
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would you work with this with mdas with
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split devices the device type operating system
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is somewhat Irrelevant in the solution. We manage that
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process for our customers and a lot of a lot of customers regardless
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of Industry type have very specific equipment
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needs in order to support their business. It’s
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all supported under the RMS service
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offering on our end. Yes. Max
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is a unicorn with you, but there
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are other organizations that also use
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Android and use zebra devices and
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Other ruggedized devices and certain industries that we support and
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those are all covered through the Chevrolet software.
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Great. What is the typical time frame from the
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initial engagement to kick off? A lot
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of that will depend on the size of the engagement. The customer requirements
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are but I would say typically most engagements average
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around between 1690 days
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from from when the engagement is kicked off for our
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for our customers. It seems like a great solution
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for a larger company, but is it also
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beneficial for smaller companies as well?
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It is kind of going back to the the room
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with cell phones die that again that
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doesn’t discriminate for for size of
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organization as well. So big or small everybody all organizations
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have the same the same challenges of
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supporting a mobile Workforce and mobile environments. And
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this is a great platform for both large and small organizations Tim.
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Could you tell me how many
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metal customer support team members would be
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assigned to an account someone dependent on
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size of the engagement but I can tell you that regardless of
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of size. We have really three unique teams
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that get assigned to an amdas
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deployment. We have a group within our organization
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called NCS new client services, which is
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our dedicated project onboarding team which would
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be assigned to help customers on board regardless of
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what scope of that project is. We also
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assign a dedicated Primary Care Rep, they’re responsible
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for all day to day activity, but we engage them early on.
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Process during the onboarding so they know all of the different nuances that
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are involved with onboarding or transitioning
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a client to do metal mdas. And
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then we also have a billing analyst that gets
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assigned to our our customers to ensure that billing
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is accurate prior to it going out and an
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invoice being cut and if there are any issues or
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adjustments that are needed they have a dedicated resource within
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our organization to to get those results timely right
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Max our companies that are already
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using cloud-based programs more likely
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to be interested in MDS. I think really
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all companies have an interest in amdas because
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it’s just a better way of provisioning a
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phone or a better way of delivering service to users
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in the field companies that use cloud-based programs today
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definitely reap the most benefit write out
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of the gate because we are provisioning these devices over the
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years. So any cloud-based environments that that
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will get pushed
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Likely to the device as part of that initial programming or
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provisioning process, but certainly any company has
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the challenges that I think we covered here today and
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like Tim call that the new term I picked up cell phone
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Cemetery every company
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has that challenge and and really the concept of
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amdas is automating the process and streamlining the
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process. So that companies have a better experience
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overall regardless of whether they use cloud-based
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Solutions today or use any other application based
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or app-based Solutions.
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Max can I get the latest iPhone through the
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MDS program in who doesn’t want the latest and greatest? Absolutely.
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You can get the latest iPhone we
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carry every iPhone model that’s out on
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the market. We also carry every Android phone that’s out
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in the marketplace today so you could get whatever you want
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as as a company. I think a common
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thought would be that devices would be handled especially well
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during the pandemic when people were home in remote, but
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for some reason I think the opposite actually happened at
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least in our home while you were multitasking Max.
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Remember you were making breakfast answering
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the phone grabbing the dogs from running out
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the door. The phone had no chance.
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Tim you have a big crew in your house.
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How was it over by you? Any tragedies with the phones weekly
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occurrence? Yeah.
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What yeah what happens in this situation?
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Well, I think that part of amdas or
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part of the benefit of amdas is a certain
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subset or percentage of devices can actually
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can for a
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certain percentage of devices. We actually shipped the
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user a new device as a replacement throughout
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the contract term. So in my
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case, I was under amdas my device broke. I
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had a replacement device shipped to
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our house overnight and the box also contained
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a return label. So I just drop my phone that
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had a crack in it and drop that box
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off at a FedEx location and the phone went back
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for repair or recycling back to
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Mattel Smart Warehouse. So certainly there’s there’s
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a percentage it’s usually 15% of
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the total inventory that a company has can
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be replaced at no additional charge and
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that’s every 12 months. So that actually resets every
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12 months and if I needed
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A replace my phone do I replace the same model
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or is it possible to upgrade at that time?
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So we usually encourage that users replace
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it with the same model. That’s just to make
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sure that they don’t intentionally break their phones to get
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a new one or a better one, but you do have the option at that
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time and certainly as a company you have that option to also
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choose a newer or a better
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device and pay the slight difference in the monthly charge
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for that device Erica. You’d be very surprised when there’s
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a new release of a phone that comes out. They’re oftentimes. There’s
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a lot of breaks on phones that we receive. It’s
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just it’s such a Queens amazing how that happens.
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Just
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We caught we call it the miracle of October that’s around when
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iPhone announces a new model. Maybe that’s
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what’s going on.
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Things are really going.
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That’s right. That’s what everything magically breaks.
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Tim with the recent great resignation many companies
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are dealing with employees that could be leaving with
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sensitive information companies may be hesitant
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to hand off so much control to an outside vendor. How
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do you reassure a company that MDS is
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a good idea and it’s safe.
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So mdas incorporates automation into the configuration of the
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device that in itself avoids individuals from
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manually having to configure the device inherently making
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it more secure. We’ve we’ve built over the years a
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lot of Automation and process to secure to make sure
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that that process is secure for our end users. The second
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thing that I like to point out that messed up provides mdash to both commercial and
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federal agencies and the benefit of the
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federal practices that our network
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has provided has gone through many Security checks
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and is hardened to meet the requirements for
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both Homeland Security and the US Department of
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Defense. So even our 24 by seven PR team
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that is US based has gone through federal background
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checks to ensure that your data remain
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safe Tim. Have you gone through a federal background check?
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many
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don’t do it right now.
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Well that brings us to game time. This
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is where we get to know Tim Hanley a little bit
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better.
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Oh, but for this game, it’s going
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to be drinks deals or differ.
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This is a game where I give you three people and you tell
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us who you would like to have drinks with who you would
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like to make a deal with and who you just will defer to
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another time. Are you ready?
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I’m ready. Okay, number one
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Ryan Reynolds in our
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house better known as Wade Wilson AKA Deadpool
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well-known actor and
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stake owner in the Gin Company Aviation. Also a stakehun
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holder in the prepaid carrier mint mobile.
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Sammy Hagar frontman for Van Halen
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also from Sammy Hager in the circle. He founded Cabo
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wobble and Cabo wobble tequila long
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before social media and celebrities were
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jumping into the alcohol and Spirits game. He since sold
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his steak for a reported 80 million dollars. He
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has a residency at the Strat hotel in Vegas
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and did I mention that he’s 73 years
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old.
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An icon of music and not too shabby in business as
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well and number three John Cena.
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Professional wrestler actor best-selling author
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and rapper did you know he was a rapper?
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I had no idea on top of his WWE success.
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John has had multimillion dollar deals with
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Partnerships and with companies like Honda and Gillette.
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Prior to his wrestling career John who is
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from Massachusetts attended Spring
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Field College where he played for the football team wearing
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number 54. He was actually all-time captain
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in 1998 a little fun fact. I
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think people would be super surprised to
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know and correct me if I’m reading
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this wrong, but in 1999 you
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too.
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Tim where Springfield College
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football all-time captain for the
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Springfield football team
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don’t sell me short. It was 99 and 2000
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is actually yeah, and
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I see a helmet in the background. Is that your helmet?
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It’s one of one of the helmets Yeah, I think I actually took this
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one from a golf outing but I do wear the I wear
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the Springfield College Pride on my
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sleeve for sure. It’s great School in John was an amazing
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guy an amazing athlete and I did know that he
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was a rapper. I knew he was a rapper before he knew
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he was a rapper College when we
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were in college, he would he would go on these little
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riffs and we hours of the morning and make
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us all laughing. Like wow, he’s can actually really rap that’s
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pretty wild. I think that’s cool. I don’t think anyone
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probably really would even know that, you know,
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did you actually play ball with him?
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Oh, yeah. Yeah, so we were
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obviously on the same team unbelievable athlete
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there’s a good buddy of mine. We got to spend
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a lot of time together lived in Alumni Hall together for
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a couple of years. So yeah, I
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I always will two things
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one. It gives me a little street cred with my kids too to
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let them in their friends know that this old
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bald guy once was cool and and know some
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pretty cool people so that in itself is pretty cool,
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but I actually learned a lot
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from John’s work ethic even back then was tremendous and
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I take a lot of what I’ve learned in through our
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friendship and just watching him, you know
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grind every single day and to a lot of different aspects
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of my life. So even though we don’t
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talk to each other on phone every day he’s making movies and
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and I’m selling Telecom. Okay, you
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never know.
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That’s right. That’s never know. Maybe he’ll get you in the ring one
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day.
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I would like that. You know what I I try to
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keep some what fit just in case I do get that. I guess
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you get the call. I will be ready to go. So who
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will be who the you know,
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that’s review Ryan Reynolds Sammy Hagar John Cena
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drinks deal defer to later.
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so drinks
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I actually would like to have drinks with John Cena
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just because I haven’t seen him in a while. I think that would be fun for us to get
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together. I wouldn’t invite you guys of course. Yeah, we’re
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there we’re there to me and that I
404
00:20:09.600 –> 00:20:12.500
didn’t get up early and do my hair
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for this podcast for nothing like we’re we’re
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So drinks, what are the other two the fur
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and deal?
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So I’d like to make a deal with Ryan Reynolds.
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He’s pretty popular in our household with my wife and others
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in handsome guys successful. I’d
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like to do a deal with them and then I’ll defer
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on salmon.
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All right. I know I mean he is
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off there, but you
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could get old. Yeah, well, thank
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you for joining us today, Tim and helping us understand the
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benefits of Mattel’s emdas program. I enjoyed
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it a great deal. Thanks for having me.
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To learn more about mdas and
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00:20:58.100 –> 00:21:02.600
any of the other metal mobile products visit metcal.net or
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00:21:02.600 –> 00:21:05.500
contact your metal sales representative. Thank you.
