The discussion about AI bots is divided into several generations. The first-generation bots accept a limited menu of options, like pressing numbers on an IVR. Second-generation bots, such as Alexa or Siri, understand more natural language but still have limitations in holding a conversation. Third-generation bots can engage in more interactive conversations with users. Finally, fourth-generation bots, like the Lumin platform, provide real context to conversations. They can remember previous user concerns and address them appropriately, ensuring a more personalized and satisfying interaction for the customer. This progression in bot capabilities enhances the overall user experience.