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POTS Transformation Overview | Techie & the Biz

Resources Podcast POTS Transformation Overview | Techie & the Biz

Podcast

Episode 2: Transform to the Digital Age with POTS Transformation with Greg Herman

For some, POTS can be a new and even foreign topic. So, what is plain old telephone service? Plain old telephone service (POTS) is a type of telecommunications service that offers traditional analog, landline telephone services. Still the most widely used form of telecommunication today, POTS utilizes twisted pair copper wires to transmit voice calls from one location to another across a publicly switched telephone network (PSTN). This connection is reliable and provides quality sound, although it has limited capabilities.

In this episode, MetTel’s Director of Mobile Solutions, Greg Herman and VP of Mobility and IoT, Max Silber discuss the need for POTS replacement. As carriers are retiring copper telecom infrastructure and support, costs are increasing rapidly—in some cases, by as much as 500%. What happens to your emergency phone lines when the Internet goes down? Is there a backup? Watch to find out.

Watch Now

The following are excerpts from the conversation, edited for clarity.

Landlines, also known as plain old telephone service (POTS) have been around for over a hundred years. Why is there a push now to finally replace it?

Over the past few years, the FCC has allowed legacy carriers to come out of contract with analog lines. This led to a reduction of workforce and of skilled workers who can repair and install the lines, as well as a shutdown of legacy central office facilities that provided those last-mile copper handoffs. So, it’s been very important to find alternative solutions to provide dial tone to those legacy devices that MetTel’s customers and many other organizations throughout all industries still have.

How is voice over IP (VoIP) different from MetTel’s POTS transformation solution?

Traditional VoIP typically uses a compressed method of transmitting audio, which can be fine for voice lines used for voice calls. But with legacy devices like fire and security panels, the specific signals they send through the telephone network are not sent and received correctly using VoIP, and the compressed audio does not make it back to the central station. With MetTel’s POTS Transformation product, we can deliver a purpose-built device—and can provide an infrastructure that allows for the uncompressed audio to make it intact from the panel to the central station.

How does MetTel’s POTS Transformation needing power compare to a traditional POTS line that does not?

MetTel has created a central office in a box that we install in the customer premise and that has internal battery backup for itself. So, in the event of a premise power outage, the device gracefully fails over to its battery. Any in-progress calls are not impacted. The backup battery will keep those legacy analog devices up and running throughout the power outage.

How long does that backup battery last?

Typically, under various amounts of load right and usage, it holds 24 hours of battery backup. If a customer does need additional battery services or resilient power through an extended power failure, an uninterrupted power supply can be used to augment the internal battery.

Are there any specific industries that use POTS lines more frequently than others?

Any industry with its own premise requires some type of analog connectivity, whether it’s an elevator, a fire alarm, a security system, or an emergency phone. We have customers in all industries and we see this across the board.

POTS Transformation is estimated to have a cost savings of 30%. Where do these savings come from?

A POTS line traditionally gets billed by its basic services depending on where it is in the United States, and there are additional state charges or feature charges. There might be hundreds of POTS lines that are not all billed at the same rate because they are scattered in different states and are subject to different surcharges. When a customer uses MetTel’s POTS Transformation solution, they can normalize what the monthly cost is per line and stabilize it, so the rate does not increase month over month, ensuring the same rate for the contracted period. By normalizing the rate, not increasing it month over month, and removing all the state charges that were traditionally associated with POTS lines, we are able to provide an immediate savings of 30%.

Learn more about POTS Transformation

You can also listen to more Techie & the Biz on your favorite podcast platform or watch episodes on YouTube.

Datasheet

POTS in a Box Solutions

Case Study

Extra Space Storage | POTS Transformation

Webinar

POTS Replacement: Updates in Copper Retirement

watch

Video Transcript

WEBVTT – This file was automatically generated by VIMEO

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This is techie and the biz

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a podcast to explain and simplify how business technology

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is changing and why it can benefit your organization.

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Welcome to Techie and the biz, I’m Max sober

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VP of mobility and iot for metal and

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I’m here with my co-host Erica Silber Matt

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tells a digital transformation leader and Nationwide

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mobile communication provider on this

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episode. We want to cover pots or plain

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old telephony service and how recent changes are

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impacting Services Nationwide today. We’re

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going to be talking with Greg Herman director of

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mobile solutions for metal. Hi, Greg.

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Welcome. Thank you for talking to us today.

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It’s great to be here.

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Awesome, when I first met Max, I would email him

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a lot. I know that was very romantic, but I

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would have to make sure my roommate was off

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the phone because I would need a landline to dial up.

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I remember that I’ve got mail. Oh and she was thrilled landlines

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or pots plain old telephone service

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has been around for over a hundred years Mikey Max.

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Oh, thanks. Why is there a push now to

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finally replace it with the past transformation technology? Well, that’s

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a great question Erica. Um, and it kind of

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has a it’s a multifaceted question this past

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few years. The FCC has allowed the

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Legacy carriers to kind of come out of

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contract with those those analog lines, which is

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then led to a reduction of Workforce of

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skilled workers who are able to repair and install them

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as well as the shutdown of Legacy

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central office facilities that provide those last

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mile copper handoffs. So it’s been very

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important to find alternative solutions to provide

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dial tone to those Legacy devices that our

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customers all throughout the industry still have how is

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VoIP or voice over IP different from this

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past transformation solution, so,

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Traditional VoIP, uh typically used a compressed method

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of transmitting audio. Unfortunately with

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Legacy devices like fire panels and

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security panels that compressed audio doesn’t

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actually make it in its entirety back

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to the Central Station and the signals don’t get

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sent and received correctly. So what

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we’ve done with our post transformation product is we’ve

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been able to deliver a purpose-built device as well as

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infrastructure that allows for the uncompressed audio

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to make intact from the panel to

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Central Station that’s been very important very

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successful in ensuring that critical Life Safety Systems

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stay up and running as the forbearance of

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plain old telephone systems continues. How do

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you solve for your past Transformations solution in power

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compared to a traditional path line that does not so if we

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remember when we were kids Max this, you know

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was a long time for you but a little lesson it’s been a hundred

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years.

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Back in those days when we’d have a storm and

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power would go out. Our phones would still work because the dial

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tone power was being delivered by the Central Station or the

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central office rather. So what

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we’ve done here is we’re we’ve created a central office in a

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box that we install out the customer Prem that has internal

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battery backup for itself. So in the

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event of a premise power outage the device just gracefully

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fails over to its battery any in-progress calls

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will stay up and aren’t impacted and

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that battery will keep that those Legacy Analog Devices

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up and running throughout that power outage.

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How long does the battery backup work for?

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So typically under various amounts

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of load right and usage. You

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can typically see up to 24 hours of battery backup. And

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in the event that a customer does need additional battery

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services or resilient power through an extended

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power failure and under interrupted power. Supply

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can be used to augment that internal battery.

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Well, it reminds me. I remember when we were

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living in New York City during the big blackout in

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2003. It was no power anywhere in New

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York City, but my apartment had a phone jack and

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I remember Max all of a sudden had this great idea and

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we thought he was crazy because there

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was of course like 20 of us in this 400 square

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foot apartment in the dark.

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Oh, yeah, I remember that story. I had to climb up to my

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apartment seven stories grab my

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old school technician butt set

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or what used to be called about that used to

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clip onto my tool belt back and oh that’s when you see like when

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the guys are up on the pole and that’s right. See them fixing things.

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They have that phone on their head. That’s a yellow orange bright big

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phone because he had one I grab

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one of those and of course came back to your apartment was able to use the

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copper line plug in and make phone calls

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and everybody can make phone calls, right and everyone was able

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to tell our families we were safe. But now

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that you have a battery backup for when the power goes out.

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What about if your internet service goes out, do you

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have a backup for that as well? Well, that’s really important right?

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Because if you’re power goes out, well your Broadband modem or

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your cable modems that that’s gonna go down too. So we

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solve for that by having an LTE cellular

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radio inside of the device and we deliver that

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connectivity using not one but

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Carriers, so if the power goes out and say

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carrier one is impacted. Well, the device isn’t

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able to use carrier to and its own internal battery to continue providing

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dial terms of critical Life Safety Systems. That’s

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interesting. So here we can see the actual equipment that

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we use to install on the customer premises. This is

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the data Remote device and interesting thing. You can notice that

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there’s nothing plugged into the power connector, but it’s connected

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over LT and that’s that internal battery working and keeping

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that dial tone that you can see indicated by this led up on

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this port. So if I was to plug in a an old

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analog handset, I could actually make a

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quote unquote cordless phone call. So it’s

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a really heavy.

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cell phone

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Uh, you know much so much

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more than the old ones that you know used to carry around in a

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suitcase.

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You know like the one you used to have. Oh, I used to have one of those.

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You date yourself Max Are there

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specific Industries where you use the pots more frequently

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than others?

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You know really any industry where you have your own premise

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is going to require some type

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of analog connectivity for whether it’s an an elevator

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or a fire or security system an emergency

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phone, but we really see a lot of usage in

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healthcare in the retail verticals,

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you know regular box

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stores and big box stores as well. As

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you know, really the

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The anywhere there’s a need for legacy analog

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connectivity. You can look at it. We’ve got customers in Waste Management.

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We’ve got, you know customers in the oil

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and gas industry that use them for

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a monitoring their fuel pressure systems as well.

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As you know, various sensors

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along like gas lines for example, so if there’s

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a an increase in pressure that becomes dangerous or a

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decrease in pressure that indicates that there’s not enough flow

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the device is able to communicate that out

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and ensure that those systems are addressed correctly. I always

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say any commercial building

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That has well if it’s a commercial building, it

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has a fire alarm because it needs it for the certificate

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of occupancy. So that means it has copper or

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pots lines today any building that

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has an elevator because you need emergency services in case you

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get stuck in an elevator. They have pots lines or anyone

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that you still has a fax machine like in healthcare

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for example that a lot. Hey, I mean you mentioned

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in hospitals and funny you should say facts because

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I was in a health center recently and

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I noticed that they were sending and receiving faxes and

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I just I didn’t think anyone sent the facts except

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for my dad actually Health

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Care Facilities use facts a lot because they still

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transmit medical files using faxes. It’s a

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HIPAA complying Forum of transmitting private

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medical data, but to

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be, you know to be broader than that, I

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actually think everyone’s dad’s still use it

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probably so pause transformation.

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Estimated to have a cost Savings of 30% Where

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is the savings coming from so I

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could probably answer that the traditionally a

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pots line gets built by its

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basic Services depending on where it is in in the

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United States and then there’s all kinds of additional State charges

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or feature charges that are added on

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to that. So you might have a hundred pots

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lines or a thousand pots lines and they’re not all billed at

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the same rate because they’re all scattered in different states and our

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subject to different surcharges when you digitize service

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like we’re doing with this pot transformation solution.

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You can normalize what that monthly cost

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is per line and you can also stabilize

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it. So the rate doesn’t increase month over

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month. You’re getting the same rate for the entire contracted period

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so just by normalizing the

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right not increasing at month over month and

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then removing all these State charges that were

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traditionally associated with pots.

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We’re able to provide an immediate Savings

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of 30% How long does

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it take to replace a pod’s line with a pot solution

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how long it takes? We’ve actually taken

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a huge efforts to make sure that it’s as painless

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as possible for a given customer. So when we ship our

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equipment out, we don’t ship 10 boxes of you know, an antenna

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a the data Remote device power

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cables, you know wiring and

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all this we pre-built everything in our warehouse on a

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plywood backboard that’s using fire retardant paint

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and it’s all pre-wired pre-connected and

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the device is also pre-configured with all of

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the dial tone necessary for each analog device

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that’s going to be connected. So when that arrives on site for

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the technician they unpack one box then they

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just for pilot holes into the wall mount that

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and then apply power the device will go

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online over it’s LTE and now it’s ready to be tested and once

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it’s tested. Well, we can locate those Legacy.

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Cross connects they’re called and we can

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swing them over to the metal provided 66 block

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which we use for terminating the dial tone to the customer Analog

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Devices. Let me let me just

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confirm so that anybody listening to this under the

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age of 30 knows what you just said and 66 block

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is how we connect the service coming in

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or in this case. We’re replicating the old

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copper line coming in to this to the

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wiring that already exists in the building that goes out

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to where the facts machines are if we’re

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fasting for example, or what are the elevator lines connect so

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that when you hit that call Button, if you’re stuck in an elevator

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the call actually goes through so that that’s something we used

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to call a 66 block, huh? Interesting. What

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if I don’t have a service at the time of installation such

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as an alarm, but I would love to add

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that service later at a different time.

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Is that possible with the solution? So that’s a hundred

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percent possible and that’s that’s kind of two-fold right

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since

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A pre-wiring everything that’s going

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to be ready. We’re gonna have some unused ports that are going to be ready

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to be used at that 66 block. So the customer

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or an agent or

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you know, any of our account reps or employees

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can go in and they can do an ad service

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ticket and once that orders processed which

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only takes a handful of minutes because everything’s built with API and

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AI connectivity between all of

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our systems within an hour or even

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sooner that line of service will be ready for use

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and dial tone will be present at that 66 block. So

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at that point a customer can either commission Matt

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tell to send a smart hands technician to do that wiring

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or if they have capable on site hands, they can

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complete that termination themselves and you know, they don’t have to wait two

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three weeks and you know, when’s that technician gonna show

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up between 9:00 am and 6 PM? Those are

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fun Windows to waste our work days on all right.

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Oh, so when considering my pods lines,

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is there a minimum amount of lines needed.

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Yeah, that that’s actually a great question. I get that all

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the time.

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We don’t really have a minimum but it’s

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always important to remember for us to add the

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greatest value. We’re typically servicing medium to

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large businesses. So we kind of try to

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apply the same rule of thumb that we do in mobility

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in general, which is we tell everyone, you know, probably around

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25 lines or more as a

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safe bet for for an opportunity that

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would fit right with Mattel.

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A lot of times a business having a catchy vanity

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number allows customers to remember the business easier. For

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example that 1-800 number to get

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flowers that Max loves to call the time.

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I use it all the time. It’s your favorite. So the

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transforming pots lines to this digital solution require

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a business to change numbers. No, it

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doesn’t. In fact what we do is we

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call them published or non-published numbers. So basically if your

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customers or employees at other sites are

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aware of those, you know voice calling numbers or those

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facts lines. Well, we can go ahead and Port them to this platform

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and that’s without issue. And then what we do is

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any of the non-published lines like an elevator line, nobody calls

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the elevator people call from the elevator the fire

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panels and automated call that it’s the security panels

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are automated calls. So what we do is we will just

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replace those with net new numbers for as quick

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and painless as a turn up as possible. It really expedites the

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timeline for completing and install.

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Also is beneficial to those cost savings

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that Max talked about earlier. So the customers realize that 30%

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much sooner rather than towards the end of a project.

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man

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existing

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Well that brings us to game time.

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This is where in the podcast episode we

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play a game and for this episode. We’re gonna play a game

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called this or that that’s what I’ll just send you rapid fire

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options and you come back with your first

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choice. Are you ready? Let’s go. Okay.

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Future mountains mountains early bird

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or night owl I know.

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Giants or jets that’s the call

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or text.

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call

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Skydive or hot air balloon Skydive iPhone

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or Android Android? Oh, he’s

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with you that’s fishing all day. That’s why we

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get along fishing all day or Bike Tour dishing all

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day.

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Joe Namath or Joe, Montana

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I gotta be honest, Joe Montana. Oh good. You

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know I have a fun fact about these guys. Do you

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know that there are they are the only two players

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that were on a championship playing for

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their college team and then went on to quarterback

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for Super Bowl winning teams. I did not know

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that I didn’t know that either. I know having two

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boys that love football. I like to keep up on my

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football trivia.

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Uber or Lyft Uber

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City or nature

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Smokey the Bear or Woody the owl

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Well, that’s a tough one. I’m gonna go smoke you there. Do you

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know his motto?

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Only you can prevent forest fires. Yeah, that’s do. You

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know Woody the owls model no idea. I know

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it but you do.

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Yeah. Okay. What is it the hoot don’t pollute. Yeah.

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Oh, wow. I did not know that read minds or

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see the future.

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read minds

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cat or dog dog rock climb

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or zipline zipline

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Netflix or Amazon

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Amazon invisible or invincible

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invincible

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Stating to go out.

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Go out always an earlier just on

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time just on time laptop or PC PC

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download or stream.

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Download the famous Eleanor from

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the movie Gone in 60 seconds or the General Lee from

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The Dukes of Hazzard Eleanor all day. Oh, that’s

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00:16:32.300 –> 00:16:35.300
a good movie. Right? I love the Dukes of half.

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I recently actually learned that Greg has

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a really interesting hobby. He works on muscle

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cars. Yeah. Yeah. I do Max. It’s interesting.

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My grandfather actually started the the

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family repair business back in the 20s and my dad

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36. He took it over and then my

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older brother took it over after that. So now I spent a

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lot of time well getting my hands dirty underneath cars

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and really doing a lot of tinkering so it’s been it’s

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benefiting me while I certainly save a bit on my

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repair bills.

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Yeah, that’s great. You guys really made a tough

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on me, by the way because you know as a Mopar guy, it’s really

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hard not to pick the General Lee. But I mean when you put it

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up against the Eleanor, what am I supposed to do? It’s it’s

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the muscle cards the icon.

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I can’t not pick it.

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That’s awesome tourist spot

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or Hidden Gem.

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Yankees are Mets. Thank you.

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The statement payment fortune or success and

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00:17:34.500 –> 00:17:37.800
happiness doesn’t happiness. Awesome. That

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00:17:37.800 –> 00:17:40.500
was great. Thank you for joining us today and helping

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00:17:40.500 –> 00:17:43.500
us get a better understanding and the benefits of the pots

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transformation. Thanks for having me Erica and Max. It’s been

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a good time.

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To learn more about pots transformation or any

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00:17:50.500 –> 00:17:53.300
of metals other services. Please go

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00:17:53.300 –> 00:17:56.700
to metcal.net or contact your mettle sales

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00:17:56.700 –> 00:17:57.100
representative.

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