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    Portal for federal employees and agencies with dashboard, invoice and inventory management, reports, help desk, ordering and more.

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Cloud Contact Center

Cloud Contact Center

Your customers will know where to find you.

MetTel’s Cloud Contact Center is a unified cloud contact center solution that brings
agility and efficiency to both you and your customers’ experiences. Our
deployment is simple, quick, and avoids a risky “rip and replace” approach
whether you’re a new business, a mid-size business looking to grow, or a large enterprise.

  • Real-Time Oversight

    Centrally monitor the business and operational performance of agents, teams, sites, systems and outsourcers from a central dashboard. The Cloud Contact Center typically generates a 25% increase in agent productivity.

  • Use What You've Got

    Our cloud contact center solutions system works with your existing systems and infrastructure, reducing administrative overheard by eliminating the “rip and replace” model of the past.

  • Better Business Bonds

    MetTel’s cloud call center solutions system will dynamically determine the best route for each call, increasing productivity. Less time on hold means better customer engagement and improved sales conversions, revenues, customer retention and first call resolutions.

  • Personally Global

    Give all your customers a personalized experience with the same routing rules applied across the entire contact center.

  • Keep Them on the Line

    With hosted call center solutions, instead of an inefficient separate queue system, the Cloud Contact Center routes calls through a global queue that routes calls based on real-time data about call volumes, resource availability and other variables.

Cloud Contact Center Resources

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Cloud Contact Center Datasheet


Firewall as a Service Datasheet


Customer Story with Le Duff: Digital Engagement & MetTel Infrastructure

Make your Cloud Contact Center a sky-high win here.

When we say connect smarter, we mean it. Reach out, schedule a consultation, and make a smart connection today.