GSA EIS Contract Award

MetTel Federal (Manhattan Telecommunications) understands the unique communications needs of the federal government. Now your agency can get award-winning customer service, reliable products and the business intelligence and visibility your network demands. MetTel is a proud recipient of the GSA Enterprise Infrastructure Solutions (EIS) 15-year telecommunications contract.

Our Network. Your Transformation.

When you select MetTel Federal for your digital transformation, we give you a one-of-a-kind adaptive, resilient network to serve as your rock-solid foundation. By using industry-standard Network-to-Network Interfaces (NNI), we have the widest geographic reach through partnerships with Incumbent Local Exchange Carriers (ILEC), Tier 1 ISPs and major interexchange carriers (IXCs), as well as most regional or local providers. This geographic reach is unique in the industry.

  • Steady

    An agile yet firm foundational support for your IT network infrastructure.

  • Strengthen

    Our advanced state-of-the art tools are unmatched.

  • Direct

    MetTel’s vast experience guides you through your transformation and all its complexity.

MetTel EIS Portal

In addition to our expansive portfolio of products and service offerings, we provide a powerful and extremely comprehensive tool, the MetTel EIS Portal. The Portal enables customers to manage ordering, help desk, trouble tickets, SLA Management, billing, inventory, services, and reporting from one simple, user-friendly interface available 24/7/365.

The MetTel EIS Portal is purpose-built to FISMA-moderate impact requirements from our award-winning Bruin Portal. Bruin was awarded TMCNet (Technology Marketing Corporation) 2016 Internet Telephony Product of the Year. The 17th Annual Internet Telephony Product of the Year Award recognizes and honors companies that have developed products and services that have materially impacted the delivery of IP-based communication services. The MetTel EIS Portal also distinguishes itself from others with its data analytic capabilities, allowing agencies to obtain detailed insight and business intelligence regarding their telecommunication configurations and the spend against the agency’s budget.

Transition Expertise

We have helped thousands of customers transition from outdated IT to emerging technologies by providing outstanding customer care and offering an automated transition by using eBonding. This greatly reduces the amount of manual intervention that is usually required to determine the up-to-the-second status of an issue being worked on by an outside vendor. This automation sometimes allows transition to be as simple as a paper billing change. We can convert thousands of lines in just one day and agencies can monitor their conversion progress using the MetTel EIS Portal.

Award-Winning Customer Service

MetTel was awarded the coveted Stevie Award for customer service for three consecutive years, from 2015 through 2017, because we care differently. We employ a philosophy of proactively seeking out and fixing issues before they become problems, because we have the data from our own network and from the ILEC or CLEC network as well. When there is an issue, your MetTel service rep will be on it no matter how or with whom the issue originated—at an ILEC, CLEC, an ISP, an IXC or your local carrier. We work directly on the issue and resolve it so you don’t have a problem. And you can track all activity in real-time via the MetTel EIS Portal.

You can always reach us at 877-2Go- 2EIS (877- 246-2347).

Meet the MetTel Federal Team

MetTel’s leadership team brings a wealth of experience in the fields most relevant to our customers’ businesses. These include telecommunications, engineering, technology, marketing, sales, and finance. This hands-on team is strategically and tactically focused on increasing customer satisfaction while driving the development of breakthrough telecom solutions. Call us toll-free at 877-2Go-2EIS (877-246-2347) or email us at eis@mettel.net.

Patrick Amos Director, Federal Government Program Management

Keith Hochstin Vice President,
Strategic Client Development

Wilma KillgoDirector,
Federal Sales

Diana GowenFederal Practice Leader

Dr. Curtis LevinsonCyber Security & Compliance Officer

Wendy SouthwellStrategic Client Development

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