With 2020 receding into dismal history, the new year’s arrival provides a perfect moment to look forward to a hopefully happier and calmer future. This is also a good time to examine existing network resources and to determine where improvements can be made to enhance service, performance, security, innovation, and other essential functions and attributes.
In 2021, end-users will continue to demand more bandwidth, better Wi-Fi, and improved Quality of Experience (QoE), said Ed Fox, CTO at telecom service provider MetTel. “IT teams will need to accommodate [these needs] or risk alienating the user base,” he warned, noting that employees in 2020 became very efficient and productive working at home. “Now, IT has to figure out how to make the office work more like home,” Fox stated. Collaboration tools and VoIP-from-the-desktop/laptop will create a unique environment back in the office, he predicted. “Those [leaders] that make [the necessary] shifts early in 2021 will be the winners.”