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In episode five of the Techie & the Biz podcast, I had the pleasure of interviewing my colleague Lori Thomas, SVP of Strategic Engagement and Transformation (SET) at MetTel, and hear her expound upon how she built the customer experience for MetTel’s top clients through her consulting organization, and her focus on women in technology…
Each year, people’s lives become increasingly connected. Digital assistants, smart homes and the like were only possible in the realm of science fiction not too long ago. Consumers are starting to see the Internet of Things (IoT) expanding into more and more aspects of their daily lives. It is fair to say that the IoT…
Cyberattacks on corporate networks are relentless. Almost as quickly as software is updated to stop the latest attack, a new attack vector is created. Secure access service edge (SASE) empowers organizations to quickly and securely connect employees, customers, and business partners using cloud-native services. By leveraging a secure access service edge solution, risk is reduced…
For most of us, mobile devices are an indispensable tool, so staying connected is critical in managing work responsibilities—especially in today’s hybrid workplace. Accidental breaks or unexpected complications in a mobile device can bring a workday to a screeching halt. Instead of throwing the broken phone into the “cell phone cemetery” that IT professionals dread,…
For some, POTS can be a new and even foreign topic. So, what is plain old telephone service? Plain old telephone service (POTS) is a type of telecommunications service that offers traditional analog, landline telephone services. Still the most widely used form of telecommunication today, POTS utilizes twisted pair copper wires to transmit voice calls…
Something big is happening in the world of IT communications. Over the past few years, quietly and discreetly, the world’s biggest telecom providers have been retiring their physical copper lines to fully digitalize their plain old telephone service (POTS). This digital transformation is better for telecommunications carriers/network providers and businesses alike, as copper networks are…
We’re familiar with software as a service (SaaS), platform as a service (PaaS) and even infrastructure as a service (IaaS). So many “as-a-service” models now exist that some brands are consolidating them all into one offering: everything as a service (or XaaS). Of course, XaaS is far more than just thrusting all the various “as-a-service”…
The pandemic has indelibly shaped the way we do business, and we may never go back to the way we functioned before it. As Michael Dell recently reasoned in an op-ed, we need to stop thinking about the future through the lens of a post-Covid world. This is no longer the new normal—it is now our…
Handling mobile device-as-a-service needs lets customers more quickly adapt in today’s flexible workplaces. Mobile devices have become an essential part of daily life and work, surpassing the desktop as the primary way that people now access the internet. Consider the following: By the end of 2021, there were 27.1 billion mobile devices — more than three…
Job openings reached a new high in May 2021, with 9.21 million available positions. Despite the strain of the pandemic, research indicates job seekers are taking their time. A June 2021 survey from Indeed.com revealed only around 10% of respondents were “urgently” seeking a job. In a job seeker’s market, companies will have to go the extra mile to…
Now is the time for companies to adopt a reliable replacement to their POTS lines as carriers retire copper services.
Last year was a time of significant change, with nearly every business leader forced to adapt their models in response to pandemic restrictions. Those that were able to quickly pivot to the demands and requirements of a new environment that featured remote workforces and socially distanced interactions as the norm fared better, while others still…
The adage “hindsight is 20/20” is fitting since, with the introspection of a year, we can now fully appreciate all the ways that the year 2020 has forever changed the way we work and live. Very swiftly, the pandemic demanded a rethinking of the workplace, as companies struggled to adapt to the new normal. For…
2020 was a year marked by change as many of us adjusted to disruptions in both our work and personal lives. While the enormous impact of the pandemic was unexpected, it has acted as a catalyst for transformation across the workplace. By forcing businesses to become more agile and adaptable, the past year has accelerated…
Congratulations—you made it through 2020! You’ve learned to adapt to the “new normal” by working from home, managing employees remotely, and trying to drive efficiencies. Operationally, you’ve likely been challenged to reduce costs wherever you can. Enterprise mobility can be a key driver of cost efficiency. Hundreds of federal and enterprise clients have turned to…
Over the past 20 years, advances in mobility-enabling technologies have driven a slow and steady revolution. The poster child for this revolution has been the smartphone, which as we know has transformed everything from dating and socializing to working and shopping. While the impact of the smartphone has been well documented, there’s also been another…
While we’ve all heard the hype about 5G for many years now, many businesses have yet to experience any benefits. So is 5G just another overhyped technology? The truth is, the promise of 5G is enormous, but all the benefits won’t be immediately realized today. Partners in the 5G revolution As the first step toward…
U.S. students wrapping up their 2020 summer vacations face uncertainty—remote learning or in-person classes? While early optimism envisioned schools returning to normal by the end of summer, COVID-19’s continued spread has meant the start of the school year will look very different than previous years. Many schools have decided to begin the year with virtual…
As many American workers have transitioned to a new remote reality in the face of the Covid-19 pandemic, often-overlooked core operations have increasingly come back into focus for businesses across the spectrum. With so many employees working from home and beyond normal controls – and new business slowing to a crawl – companies may be…
Ten years ago, businesses were just beginning to come to terms with the smartphone revolution, as iPhones and Blackberries were becoming mainstays in offices throughout the US. Just as the Internet and personal computers transformed business in the decades before that, the smartphone upended traditional operations and provided a powerful new productivity tool. Now as…
Details about Apple’s 2020 iPhone lineup are starting to make headlines, and if to be believed, it will be a busy year for Apple. Reports indicate that the new phone, what Forbes calls the “presumptively-named iPhone 9…is going to be the biggest departure for Tim Cook’s Apple in many years.” Looking out a bit further,…
When it comes to being productive on the job, beyond our laptop or desktop, few would argue that a mobile device is our most relied upon productivity tool. However, as more and more businesses provide company-owned phones or allow personal phones to connect to the network, so too, does the risk for increased security breaches….
Max Silber VP of Mobility MetTel Over the past several years, the balance of power has shifted from the seller to the buyer as the digital consumer took to the Internet and took control of the transaction process. Armed with Apple’s iPhone.
Like many cities across the United States, the city of Phoenix is looking for ways to deliver efficient, cost-effective and safe public services. As the fifth largest city in the U.S., Phoenix is challenged with managing and conserving 270 million gallons of tap water and treating 135 million gallons of wastewater daily. Water is the…
Over the past several years, the balance of power has shifted from the seller to the buyer as the digital consumer took to the Internet and took control of the transaction process. Armed with Apple’s iPhone, the first true consumer smartphone arriving in 2007, retail and other B to C industries were forever turned upside…
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