September 21, 2021, New York – MetTel, a digital transformation and IT communications leader, was honored with a Stevie® Award in the Customer Service Team of the Year category in the 19th Annual American Business Awards®. MetTel has won more than 20 customer service awards over the past eight consecutive years.
This award recognizes the success of MetTel’s Customer Service team in helping a large retail customer digitally transform its thousands of store locations for greater resiliency both before and during the pandemic. During the pandemic shutdown, the MetTel Customer Support team quickly reconfigured the customer’s IT operations using the new solution, taking a network designed for a physical retail environment and transforming it to a platform optimized for an entirely new, multi-channel customer experience–compliant with COVID guidelines and supported by remote employees, with the flexibility to scale up and down as needed.
“Our customer care team functioned as a true extension for many of our customers during the past 18 months, demonstrating the power of having a true partner and the most advanced communications technologies to address and alleviate some of the biggest challenges business leaders have ever seen – including the COVID curveball,” said Mark Marshall, Executive Director of Customer Care at MetTel. “The reliability and dedication of our 24/7/365 customer support provided a much-needed lifeline, keeping our customers’ operations connected despite the pandemic-related challenges and uncertainty.”
The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. More than 3,800 nominations – a record number – were submitted this year for consideration in a wide range of categories.
MetTel is a leader in communications and digital transformation (DX) solutions for enterprise customers. By converging all communications over a proprietary network, MetTel gives enterprises one, unified view and control point for all their communications and advanced network services. MetTel’s comprehensive portfolio of customer solutions can boost enterprise productivity, reduces costs and simplifies operations.
Combining customized and managed communication solutions with a powerful platform of cloud-based software, the company’s MetTel Portal® enables customers to manage their inventory, usage, spend and repairs from one simple, user friendly interface. For more information visit www.mettel.net, follow us on Twitter (@OneMetTel) and on LinkedIn, or call us directly at 877.963.8663. MetTel. Connect Smarter.™
About the Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. The Stevies also produce the annual Women|Future Conference. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.