NEW YORK, Feb. 26, 2019 /PRNewswire/ — MetTel, the digital transformation and communications leader, today announced that it has won two new Stevie Awards for Customer Service in information technology and telecommunications for the fifth straight year on behalf of customers in the healthcare and retail industries.
“Our award-winning customer service department is one of the pillars of our success,” said Marshall Aronow, CEO of MetTel. “Our enterprise clients tell me that MetTel’s customer service is a key differentiator for us versus other carriers and communication service providers who simply don’t prioritize it the way we do.”
MetTel won a Stevie in Customer Service Department of the Year – Telecommunications for helping a leading healthcare provider to deliver life-saving treatment and research to thousands of dialysis patients in over 2,400 facilities nationwide through an innovative customer care project. MetTel assigned its own telecom construction project manager to directly engage with the organization’s operations team to ensure new treatment centers could be opened on time, throughout 2018 and beyond. Although not originally contemplated in the scope of the services, MetTel added this role to provide additional help with the project, which significantly contributed to the opening of hundreds of locations in 2018.
This innovative Customer Service concept, coupled with MetTel’s SD-WAN solution, also helped the healthcare organization realize significant savings on potential costly project management expense and resources. More importantly, it was able to deliver life-saving services to its healthcare clientele. This is an example of a major healthcare provider recognizing MetTel as a world class, strategic partner ready and willing to do whatever it takes to support its clients.
In the category of Front-Line Customer Service Team of the Year – Technology industries, a trio of MetTel managers teamed up to quickly fill in some vital network connectivity gaps for a major national retail chain, achieving 99.5% network uptime for their new store openings over a six month period.
Major retailers’ revenue opportunities are linked to consumer preferences. While digital buying is on the rise, retailers are establishing local stores as omni-channel destinations bridging the physical and the virtual where shoppers can get the best of both worlds. As a result, new store openings remain a critical component of retailer’s overall success.
MetTel Enterprise Success Managers Carmelita Javier, Thomas Birich, and Jennifer Eisenbrandt were tasked with overseeing this iconic retailer’s expanding MetTel communications infrastructure across the United States, Canada, and Puerto Rico. In 2018, this team provided premier white glove handling for the installation of nearly 480 data and voice circuits, across 140 new store openings and relocations, while maintaining outstanding network connectivity.
MetTel rolled out its new Line Replacement Service which can quickly be deployed at key customer sites where outages or new carrier facility delays had put the stores out of communications service. But it was the above and beyond service delivery efforts of the MetTel Enterprise Success team, who estimated 280 excess hours working with mall landlords, property managers and other third parties to ensure MetTel field technicians could gain access to stores to support aggressive store opening schedule ahead of major holiday shopping season.
Mark Marshall, MetTel’s Executive Director of Customer Care, who manages the company’s customer service efforts was delighted to hear the news. “Our primary reward for good work is the gratitude of our enterprise customers but it feels good to receive industry peer acknowledgement from the Stevies recognizing MetTel as an elite customer service department once again,” he said.
MetTel is a leading global provider of communications and digital transformation solutions and services for enterprise customers. By converging all communications over a proprietary network, MetTel enables enterprise companies to easily deploy and manage technology-driven voice, data, wireless and cloud solutions worldwide. MetTel’s comprehensive portfolio of customer solutions boosts enterprise productivity, reduces costs and simplifies operations. Combining customized and managed communication solutions with a powerful platform of cloud-based software, the company’s MetTel Portal® enables customers to manage their inventory, usage, spend and repairs from one simple, user friendly interface. For more information visit www.mettel.net, follow us on Twitter (@OneMetTel) and on LinkedIn, or call us directly at 877.963.8663. MetTel. Smart Communications Solutions.™
About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.